Edmonton Fire Rescue Emergency Communications

3 weeks ago


Edmonton, Canada City of Edmonton Full time

**Job Number**:49028**

**No two days are ever the same**

In this role, you will:

- Represent the City of Edmonton in a professional and respectful manner
- Receive, evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
- Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
- Direct the deployment of emergency apparatus
- Provide communications, liaison services, operational support, and inter-agency coordination
- Keep up to date with all Standard Operating Procedures, directives and guidelines
- Perform other duties as assigned

**Qualifications**:

- High School Diploma or equivalent with a minimum of 2 years experience in a relevant communications centre - OR
- An Emergency Response Communication Certificate from a recognized post-secondary institution with a minimum of 6 months experience in a relevant communications centre
- Must complete National Academy of Emergency Dispatch (NAED) Emergency Fire Dispatcher (EFD) certification within one (1) year of the start date
- Basic Rescuer CPR certification
- Ability to provide timely, accurate, professional customer-oriented teamwork services while multi-tasking in a high volume, high-stress work environment
- Must demonstrate extensive knowledge of the City of Edmonton streets, roads, major routes, and commonplace locations
- Applicants will undergo geographical, behavioural, multi-tasking and resiliency screening
- Display the ability to effectively operate the Computer Aided Dispatch system and related interfaces systems in a fast-paced work environment
- Excellent communication (both verbal and written) and problem-solving skills with familiarity with fire operational and medical terminology
- Ability to work 10 and 14-hour shifts on a 24/7 rotating basis
- Proven reliability with a consistent record of attendance at work
- Work effectively in a team environment and the ability to multitask from a customer service perspective
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position; there may be a cost associated with this requirement
- Valid Alberta Class 5 driver's license (or provincial equivalent)
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants will be tested

**_ Up to 2 Permanent Full-Time and _**_1 temporary full-time position for up to 18 months_**

**Hours of Work**: 42 hours per week
**Salary**: $29.334 - $50.282 (Hourly); $64,311.860 - $110,238.260 (Annually)
**Talent Acquisition Consultant**: RD/JF

**Classification Title**: Emergeny Communication Specialist

**Posting Date**: Feb 14, 2024

**Closing Date**: Mar 6, 2024 11:59:00 PM (MST)

**Number of Openings (up to)**: 3 - Permanent and Temporary Positions Full-time

**Union**: EFFU

**Department**: Fire Rescue Services

**Work Location(s)**: 200, Fire Station 42, 10539 105 Street NW Edmonton T5N 2P5



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