IT Support Generalist
3 days ago
**About Us**
DOCS (Dentistry on Catherine Street) is a prominent dental office in the National Capital Region. We provide a wide variety of services, including Oral and Maxillofacial Surgery, Maxillofacial Radiology, Periodontics, Endodontic services and more. We take pride in our place in the community and our reputation for exceptional service.
**Summary**
Centrally located multidisciplinary dental office requires an IT Support Generalist
Competitive compensation and health benefits
Bonus days included
Paid work training included
Uniform and commute allowance provided
Access to a free on-site employee gym with lockers, showers and change rooms available.
Easy bus access
Work with a friendly, experienced, and diverse team to learn and grow with us
**The Job**
Responsibilities include but are not limited to:
- Managing incoming service requests and tracking their progress in a ticketing system, escalating tickets when required.
- Administration of endpoints, including setup, maintenance, and repair of dental specific and general business software.
- Maintaining the office firewall and VPN accounts.
- Troubleshooting various hardware, software, and communication issues for other employees.
- Repairing or scheduling repairs for office equipment.
- Monitor and maintain wireless access points, network printers, and more.
- Assisting with larger projects as required.
**Qualifications**
The following would be considered assets, but are not all required:
- Experience with Microsoft Office Suite
- Experience with helpdesk/ticketing software (FreshDesk)
- Experience in a dental or healthcare environment
**Other Job Information**
Full-Time
Monday - Friday
On-site
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$45,000.00 per year
**Benefits**:
- Commuter benefits
- Company events
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
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