Inside Sales Coordinator

1 month ago


Kanata, Canada Raytec Systems Inc. Full time

**About us**

Raytec is a leading lighting sales company dedicated to providing innovative lighting solutions to our customers. We take pride in our commitment to quality, customer satisfaction, and cutting-edge technology. As we continue to expand our business, we are seeking a motivated and organized Sales Coordinator to join our dynamic team.

The Inside Sales Coordinator will play a vital role in supporting the sales team by providing administrative and operational assistance. This position involves liaising between the sales team, clients, and internal departments to ensure seamless sales operations and superior customer service. This position requires a detail-oriented and proactive individual who can effectively manage administrative tasks, assist in sales activities, and contribute to the overall success of our sales department, often in fast-paced, dynamic environments.

**Duties**:

- Support sales and marketing efforts in the assigned territories: USA, Canada & Latin America
- Provide support and build relationships with our existing integration, distribution, and OEM partners as required
- General product knowledge
- Sales related questions
- Handle customer complaints/issues/returns and work to resolve them to their satisfaction
- Update & maintain CRM database & opportunity pipeline; generate sales reports as needed by sales team
- Assist sales representatives in preparing quotes & proposals for customers.
- Maintain & prepare sales and inventory reports/analyses including sales forecasts, pipeline updates, and performance metrics.
- Proactively communicate with existing and potential customers to promote the sales of our products & ensure customer satisfaction post-sales
- Communicate & assist customers via Live Chat platform
- Support the development and execution of marketing campaigns and promotional activities
- Support sales representatives with necessary product, literature, manufacturing, and customer information
- Attend sales and manufacturing meetings as needed, sometimes offsite
- Maintain and update price lists and distribute accordingly to customers/distributors/partners
- Assist with special projects as requested

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kanata, ON K2K 0E3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- MS Office Suite: 1 year (preferred)

Work Location: In person

Application deadline: 2023-11-16



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