Inside Sales Coordinator

3 weeks ago

Kanata, Canada RBR Ltd. Full time

**About the Role**
As an Inside Sales Coordinator at RBR, you will work to support global customers and the outside sales team by writing quotes, processing incoming orders, and communicating order details with customers. You will also be involved in qualifying incoming leads, doing online research to identify new customers, and managing the comprehensive customer account and contact database in Salesforce.

**What You'll Do**:

- Complete end-to-end order management: Order receiving, order entry, order lead times, order acknowledgements, order tracking, and order fulfillment
- Have customer-facing interactions to receive purchase orders, provide status updates, and ensure a positive customer experience throughout the entire sales cycle
- Create work orders for our in-house production facility
- Transfer order information from Salesforce into our QuickBooks financial system
- Assist with Salesforce data management
- Work with sales leadership on price-book management, and developing reports and dashboards
- Work with the sales team on updating customer and account information
- Liaise between sales - operations - finance teams
- Qualify inbound leads and delegate them to the appropriate salesperson
- Assist the sales team with tender submissions and proposals
- Assist the sales team with general quoting activities
- Identify and implement continuous improvement of processes to ensure customer satisfaction.

*
What You Bring: *
- Bachelor's degree, diploma or equivalent in business, management, technology, science, or engineering
- 2+ years of related work experience
- High attention to detail
- The ability to understand key components of complex products to build quotes and confirm orders
- Experience with Salesforce or similar CRM environment
- Excellent verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
- Motivated when working in a fast-paced environment and under pressure
- Ideally have a passion for science, engineering, the ocean and natural environment
- Strong customer-service ethic
- Determination to delight the customer at every opportunity
- Experience with QuickBooks is nice to have

**About RBR**

Since 1973, RBR has been designing and manufacturing oceanographic instruments in Ottawa, Ontario to measure our blue planet. The effects of climate change are being seen from the ocean’s abyss to the polar ice caps and our sensors quantify this change to support better analysis, improved planning, and more effective mitigation strategies. Our instruments measure water parameters in some of the harshest environments on the planet They are mounted on underwater drones, dropped out of planes, and sent to the bottom of the ocean - sometimes for years at a time - all in an effort to get precise and accurate data to support climate research We have been fortunate to be able to partner with some of the world's leaders in the field of ocean science, like Fisheries and Oceans Canada, The Scripps Institution of Oceanography, The Woods Hole Oceanographic Institution, The Norwegian Polar Institute, and The British Antarctic Survey, just to name a few

At RBR, our people care about the environment, our community, their work, and - of course - each other We value curiosity, experimentation, and _doing the right thing_, and while we do some serious work to support world-changing science, we don’t take ourselves too seriously - we like to let our hair down and cut loose too Our Ottawa team recently moved our HQ to a new space that includes large meeting spaces to encourage collaboration, a sweet snack room, a large modern lunch area, and even a fish tank
**Why Join RBR?**
- The ability to make an impact and support climate research
- Electric vehicle incentive of up to $10,000 - plus on-site charging stations
- Greener commuting incentive program
- Charitable donation matching of up to $1,000 annually to charities of your choosing
- A wide range of employee well-being initiatives
- $200 annual fitness reimbursement program
- Work from wherever Wednesdays
- Friday lunches (on us)
- Corporate fitness membership program
- Employee recognition program
- Employee Assistance Program
- Competitive vacation, pay, and benefits
- 20 days of annual vacation, plus time off between Christmas Day and New Year's Day
- Immediate comprehensive benefits plan (medical, dental, etc.)
- Competitive market salary
- RRSP contribution matching
- Referral program for new hires

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