![ADVANTAGE BOX COMPANY LIMITED](https://media.trabajo.org/img/noimg.jpg)
Business Customer Service Representative
2 weeks ago
**Advantage Box, based in Richmond, BC,** is a leading manufacturer and wholesaler of boxes, supplies, and equipment to the moving, restoration, and self-storage industries across Canada. Advantage Box is an exciting place to work We're fast paced, entrepreneurial, and made up of a team of people who are all pulling in the same direction.
Advantage Box is looking for an enthusiastic **Business Customer Service Representative (CSR) **to join its growing team We’re looking for someone who has a great attitude, is a team player, and wants to work for a company that shows appreciation for hard work and rewards great results.
**POSITION OVERVIEW**:
- Title: Business Customer Service Representative
- Employment: Full-time
- Hours: 8:00 am - 4:30 pm
- Location: 2080 Van Dyke Place, Richmond, BC and/or work from home
- Starting salary: Starting at $23/hr - $25/hr, depending on qualifications
**KEY RESPONSIBILITIES**:
- Entering customer orders into the company’s computer system
- Assisting customers with order progress and order tracking
- Helping to answer customer questions regarding the company’s products
- Being a customer liaison for other departments within the company
- Taking notes of customer feedback and directing to the appropriate department
**IDEAL CANDIDATE**:
- **Experience in B2B sales or business customer support roles**:
- Experience working in the moving, restoration, or self-storage industry a plus
- A professional and friendly phone manner
- A post-second education a plus
- 2+ years of experience in a similar role in customer service
- Experience using Shopify and/or QuickBooks a plus
- Great attitude and collaboration skills
- A team player
Advantage Box offers some excellent benefits and other incentives. If this role sounds like it's a fit, then we would love to hear from you
**Job Types**: Full-time, Permanent
**Salary**: From $25.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- B2B customer service: 2 years (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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