Customer Service Representative

7 months ago

Richmond, Canada Imprint Plus Full time

Imprint Plus is looking for a **Customer Service Representative** to join our team
We are a premium supplier of name badges and accessories with a focus on building branding programs so our clients can build meaningful connections with their guests and customers. Our industry is rebounding from COVID-19 and that means we are looking for friendly, customer-focused, and driven individuals to join our team and help support our clients.

We are looking for people that see themselves as:

- Someone who values work/life balance
- A go-getter and problem-solver
- Fun to work with and enjoys being part of a team
- Organized and detail-oriented
- Enjoy working in a fast-paced office environment
- Ready to work for a growing company that values your input and creativity

**Who we are**:
Imprint Plus operates within the Avery® North America division of CCL Industries Inc., a world leader in specialty label and packaging solutions for global corporations, small businesses and consumers. Here in Richmond, BC, we feature the best of both worlds - the culture of a close-knit team, backed by the strength and success of a growing global network.

We've been in business for 40 years, Imprint Plus has partnered with over 37,000 businesses around the world, including many Fortune 500 companies, elevating their brand with award winning, high-quality, and cost-effective name badge and identification solutions.

We believe that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance.

**A day in the life of a Customer Service Representative**:
We produce custom name badges and software across multiple industries. Your role will be to support current and future customers with orders. Expect to:

- Support customers in the purchase of their products
- Upsell and cross sell when opportunities arise
- Enter, verify, manage, and process both in-stock and customized orders. You will oversee and manage orders from beginning to end - being detail-oriented is a must
- Help address any customer issues such as lost packages, tracking numbers etc.
- Work with clients across multiple industries such as hospitality, finance, retail, and resellers
- Coordinate with colleagues in order management, artwork submission, and product delivery deadlines
- Assist customers/prospects to order online when possible
- Troubleshoot when challenges arise, keeping a strong focus on customer service and satisfaction

**Experience and Requirements of the Customer Service Representative**:

- Versed in product sales support or customer service, with at least one year of relevant experience
- Excited to communicate and collaborate with many different clients on a daily basis
- Positive, upbeat, "can-do" attitude with a penchant for problem-solving and helping others
- A team player, but works well without being micro-managed
- Detail oriented, fast learner, and technologically inclined
- Comfortable working at your computer all day, proficient with MS Suite, and ERP order entry systems
- Thrives in a fast-paced environment
- Excellent interpersonal skills must have strong verbal and written communication skills. Fluent in English (verbal and written)
- Ability to work Monday - Friday 8 hour shift within 7 am to 5 pm
- Selling skills is an asset

**Perks and Benefits of the Customer Service Representative**:
We truly feel that happy employees make the best employees That is why we offer the following:

- Excellent compensation commensurate with experience
- Comprehensive benefit package including health, dental, pension and more.
- Bonuses based on company goals
- Paid vacation and sick days
- A professional, yet fun culture where you are valued
- An on-site gym

**Interested? We'd love to hear from you**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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