Regional Operations Manager {hospitality}

3 weeks ago

Toronto, Canada National Headhunters Full time

As the Regional Manager you will plan, direct, and control multiple services/locations, a flagship store, ghost kitchen and be part of new store openings within the brand. Ensuring to meet all operating and financial goals, client objectives, and customer needs. You will be responsible for the development and growth of teams in multiple locations. The Regional Ops Manager will have daily interaction with the client and client's customers and/or employees all the while maintaining a hands-on operational approach.
- Maintains operations by implementing policies and standard operating procedures; implementing production, productivity, quality, and customer service standards; determining and implementing system improvements
- Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
- Accomplishes restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Knowledge of budgets, inventories and cost controls for FOH and BOH
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Work with leadership team to develop specific annual operating plan.

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