Toronto Regional Manager

6 months ago

Toronto, Canada MANRA Group Full time

As the **Regional Manager **overseeing our rental properties in the **Toronto region,** you would report to the Director of Operations. Your responsibilities include daily supervision and management of properties and staff members. In the hospitality sector, you will oversee the operations and performance of multiple establishments within your designated area, aiming to ensure exceptional service, maintain rigorous quality standards, and achieve financial targets. This role demands robust leadership skills, strategic planning abilities, and a comprehensive understanding of the hospitality industry.

**Responsibilities**
- **Housekeeping Management**: Supervise the housekeeping team to guarantee the cleanliness and readiness of all rental properties between guest stays, coordinating all activities with the Cleaning Director at the Head Office in MTL.
- **Maintenance Management**:Supervise maintenance staff to handle repairs and setups for properties.
- **Exterior management services**:Create and manage a calendar for garbage and recycling days and all unit deliveries. Supervise staff while ensuring adherence to the schedule. Coordinate with the VP of Constructions, Director of Ops, and Project Manager as needed.
- **Quality Control**: Ensure all properties adhere to our established standards of quality.
- **Inventory Management**: Work in coordination with the head office to maintain sufficient inventory of cleaning and guest supplies, and manage property amenities.
- **Training and Development**: Train and coach new team members to uphold service excellence.
- **Scheduling**: Develop and manage schedules in Breezeway for property turnovers and project launches, ensuring tight coordination with the head office.
- **Inspections**: Conduct regular property inspections to identify any maintenance needs and verify compliance with cleaning standards.
- **Property Launches**:Manage the launch of new properties in your region, ensuring alignment with directives from designers, the director of operations, project manager, and adherence to timelines.
- **General Operations**:Coordinate property visits for potential clients, manage the delivery of supplies and services, and address any guest concerns in coordination with the Guest Experience Department.
- **Guest Services**: Facilitate communication between the Guest Services team and the regional team regarding guest experiences, damage resolutions, and satisfaction follow-ups.
- **Monitor guest feedback and reviews**: Monitor guest feedback and reviews, address any concerns promptly, and implement measures to enhance the customer experience. Ensure that all properties maintain high levels of cleanliness, safety, and compliance with regulatory standards.
- **Special attention**:The role **does not include** responsibilities related to business development, direct interactions with property owners, project management, or public relations.

**Qualifications**
- Proficient in thriving within a fast-paced environment
- Exceptional organizational and time management abilities
- Three years of experience in a similar role is an asset
- Must have a driver's license
- Basic knowledge of accounting principles
- Ability to work with mínimal supervision
- Robust leadership skills are a must
- **Available on weekends and for on-call duty**:

- Knowledge of Breezeway & Airtable is an asset

**Benefits**:

- Phone expenses reimbursement
- Comprehensive private insurance coverage and healthcare plan
- Engaging company events
- Three weeks of vacation allowance

**Schedule**: Work an 8-hour shift with 2 days off during the week

**Language**: English (required)

**License/Certification**: Driving Licence (required)

Pay: $75,000.02-$85,000.00 per year

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: On the road

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