Regional General Manager

4 weeks ago

Toronto, Canada Archive Hospitality Full time

**Position**:Regional General Manager (Toronto)**

**The Role at a Glance**: Reporting to the President and Executive Vice-President, our Regional General Manager will create and maintain customer-driven hotels and inspire and engage hotel team members to thrive and deliver excellence in all areas of work. The GM will oversee and implement strategies to ensure the hotels as well as their event venues and food & beverage outlets, exceed customer satisfaction. The hallmark of success will be consistent delivery of excellence in both product quality and service, always in accordance with profitability goals. In this regional role, you would oversee two of our boutique properties: The Broadview Hotel in Toronto’s east end and Gladstone House in Toronto’s west end.

**Your Day-to-Day Duties**:
**Leadership of Hotel People & Culture**:

- Oversee hiring, training and driving a team culture to contribute to the overall success of the business with a focus on exceeding performance targets.
- Foster a positive work environment, enhancing employee engagement, and driving operational efficiencies with the team.
- Develop and coach team members and management team, including annual performance reviews.
- Resolve team member problems and provide solutions. Ensure open communication. Make and approve decisions related to employee discipline and termination.
- Proactively develop talent strategies and plan for hiring needs and business seasonality.
- Facilitate and encourage team member department meetings to ensure goals and daily priorities are met. Drive an open, collaborative, and communicative culture.
- Partner with corporate level People & Culture department to appropriately handle team member issues in accordance with policies and standards.

**Guest Experience, Operations and Continuous Improvement**:

- Drive operational excellence and consistency, guest satisfaction and revenue growth.
- Adeptly build strategic partnerships and expand market presence.
- Provide a positive, memorable guest experience to ensure all requests or issues are resolved, ensuring the highest service level and guest satisfaction.
- Oversee all operational areas including finance, sales and marketing, housekeeping, front office guest services, and food & beverage (FOH & BOH).
- Drive a culture of innovation and continuous improvement. Stay abreast of trends and competition to ensure the Hotels maintain a culture of constant innovation and integrate new and improved technology, products and services.
- Partner with executive team on business and strategic initiatives.
- Partner with sales and marketing on partnerships and events.
- Participate in community affairs and maintain a positive public image. Meet with potential and current clients and promote the hotel.
- Greet and maintain rapport with all stakeholders.
- Travel to attend corporate and sales meetings, as needed.
- Ensure health and safety of all employees, guests and anyone on site, recognizing that safety and security is of utmost importance.
- Ensure that all incidents are investigated and properly document, in accordance with established procedures.
- Physically tour and visually inspect property daily. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel in accordance with Archive standards.
- Comply with all of Archive’s standards, policies, and procedures.
- Other tasks and responsibilities as assigned.

**Financials**:

- Optimize financial stewardship, cost controls, and budget management, all with a view to delivering bottom-line results.
- Review revenue management reports related to occupancy, revenue and all other identified metrics, and make recommendations to implement change and maximize profit.
- Ensure monthly P&L accountability; review forecasts, labour and productivity reports; approve budgets and recommend changes.

**You have**:

- Minimum 5 years' experience in a General Manager capacity, with experience in a regional role running multiple properties, is considered a significant asset.
- A proven track record of success in achieving revenue and service objectives.
- Leadership experience in hiring, training, and engaging strong teams.
- Strong interpersonal and communication skills.
- A self-starting personality with great initiative.
- The ability to lead, motivate and develop staff and to ensure they remain accountable and accomplish goals.
- The ability to set priorities, plan, organize, and delegate.
- The ability to handle conflict in a tactful and professional manner and to work within a fast-paced environment with critical timelines.
- An innate willingness and desire to “pitch-in” and help co-workers with their job duties and be a team player.
- Comprehensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labour relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, regulatory

  • Regional Director for the Greater Toronto Area

    5 days ago

    Toronto, Canada First General Full time

    First General Canada is looking for an outstanding performer to join our Team as Regional Director for the Greater Toronto Area. As Regional Director, you will work with our Offices in delivering service excellence and are ultimately responsible for the delivery of outstanding metrics in the GTA. The Regional Director will be a brand ambassador and protect...

  • Regional Manager

    2 days ago

    Toronto, Ontario, Canada Victoria Park Medispa Full time

    Regional Manager Victoria Park offers the finest medispa services at our 23 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been...

  • General Surgeon ›

    6 days ago

    Toronto, Canada Hawkesbury General Hospital Full time

    The Hawkesbury and District General Hospital (HGH) is looking for a full-time locum General Surgeon to join its dynamic ambulatory care and surgical teams. HGH is a family and patient-centred bilingual regional hospital. We provide essential services to the residents of Prescott-Russell and the surrounding region. As the majority of the population we serve...

  • Rural General Practitioner and Anesthetist

    6 days ago

    Toronto, Ontario, Canada Hawkesbury General Hospital Full time

    About UsThe Hawkesbury General Hospital is a family and patient-centred bilingual regional hospital. We provide essential services to the residents of Prescott-Russell and the surrounding region. As the majority of the population we serve is francophone, fluency in both French and English is a requirement.Job DescriptionAs a Locum GP Anesthetist or...

  • Clinical Team Manager

    3 weeks ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...

  • Regional Business Manager

    1 day ago

    Toronto, Ontario, Canada Drake International Full time

    At Drake International, we are seeking a skilled Regional Business Manager to drive productivity and growth in our Toronto Office.The ideal candidate will be an ambassador to the region, implementing powerful systems for lead generation, cultivation, and recruitment. They will also support the launching of new market centres, creating training programs and...

  • Assistant General Manager

    4 weeks ago

    Toronto, Canada General Assembly Pizza Full time

    **ASSISTANT GENERAL MANAGER (AGM)** Join GA’s Hospitality Operations team! **IN THIS ROLE** **OUR TEAM** The GA team shares a love for pizza and a passion for hospitality. We push our offering to be the best it can be, and we push our ideas to their limits. We believe that we’re the strongest team possible when we work together. At GA, better is...

  • Regional Business Manager

    6 days ago

    Toronto, Ontario, Canada ViewSonic Full time

    Supervision Reports to: General Manager - Canada Come grow with us Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating years of excellence, carrying on the same entrepreneurial spirit and innovation we've had since . Our brand and...

  • Regional Coach/regional Manager

    3 weeks ago

    Toronto, Canada FYidoctors Full time

    Reporting to the Senior Director of Eastern Canada, the Regional Coach/Regional Manager will be responsible to oversee, provide leadership and coaching to a group of optometry practices, in Toronto and surrounding areas. **What Will You Be Doing?** - Contributing to consistent, high quality patient experiences in a multi-unit, cross-functional environment...

  • Regional Sales Manager

    4 weeks ago

    Toronto, Canada Mackinnon Bruce International Full time

    Regional Sales Manager - Labelling Equipment & Consumables. As a Regional Sales Manager you will be contributing to the success of the company bydeveloping, maintaining, and growing our customer relationships to achieve targeted sales goals.This position is home-based and will travel extensively throughout the Toronto East End.Additionally, you will oversee...

  • Regional Sales Manager

    4 days ago

    Toronto, Ontario, Canada Digilock Full time

    Overview: The Regional Sales Manager is responsible for increasing sales and distribution within their assigned region. The Regional Sales Manager has a strong history of successful sales management, possesses innate leadership qualities, excels in maintaining client and vendor relationships, and has a real passion for sharing the benefits our products...

  • Resident Manager or Team

    4 weeks ago

    Toronto, Canada RESIDENT MANAGER Full time

    This is a live-in position for a high-rise apartment building. If you are the type of individual or team who are self-starters, motivated and have a hands-on approach with the ability to work independently with mínimal supervision then this role is for you. **We are looking for an individual or team whose key responsibilities are**: 1. Building...

  • Regional Sales Manager

    3 weeks ago

    Toronto, Canada Mackinnon Bruce International Full time

    Regional Sales Manager - Labelling Equipment & Consumables.As a Regional Sales Manager you will be contributing to the success of the company by developing, maintaining, and growing our customer relationships to achieve targeted sales goals.This position is home-based and will travel extensively throughout the Toronto East End. Additionally, you will oversee...

  • Regional Sales Manager

    3 weeks ago

    Toronto, Canada Mackinnon Bruce International Full time

    Regional Sales Manager - Labelling Equipment & Consumables.As a Regional Sales Manager you will be contributing to the success of the company by developing, maintaining, and growing our customer relationships to achieve targeted sales goals.This position is home-based and will travel extensively throughout the Toronto East End. Additionally, you will oversee...

  • Regional Operations Manager

    6 days ago

    Toronto, Ontario, Canada RBC Dominion Securities Inc. Full time

    Job Description Regional Operations Manager RBC Dominion Securities is Canada's leading full-service investment and wealth management firm and is backed by Canada's leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve...

  • Regional Sales Manager

    7 days ago

    Toronto, Ontario, Canada Tremco Roofing Full time

    BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.  ...

  • Regional Sales Manager

    5 days ago

    Toronto, Canada Tremco Roofing Full time

    BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America’s largest roofing maintenance service provider, we’re obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it’s a big part of what makes Tremco Roofing and WTI so...

  • Regional Sales Manager

    3 weeks ago

    Toronto, Canada Tremco CPG Inc. Full time

    **BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!** **As North America’s largest roofing maintenance service provider, we’re obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers **_**and**_ **our planet, and it’s a big part of what makes Tremco Roofing...

  • Regional Operations Manager

    4 weeks ago

    Toronto, Canada EDF Renewables North America Full time

    Scope of Position: This position is responsible for the overall management of the Operations staff within their assigned portion of the region. This position will provide strong leadership, ensuring the execution and continued development of the region’s capabilities, processes, systems, and reporting to ensure excellent service support on all EDF...

  • Regional Sales Manager

    4 days ago

    Toronto, Canada Digilock Full time

    Overview: The Regional Sales Manager is responsible for increasing sales and distribution within their assigned region. The Regional Sales Manager has a strong history of successful sales management, possesses innate leadership qualities, excels in maintaining client and vendor relationships, and has a real passion for sharing the benefits our products...