General Manager

5 months ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**General Manager, Hospitality**:
Join our dynamic team as the General Manager of the hospitality program for a top 5 bank at a world class facility with plans of expansion. This is a Monday - Friday operation with large scale conferences & events, contemporary fine dining and retail experiences.

We are seeking an experienced and innovative General Manager with a background in high end hospitality and extensive banquets/events/conference experience to lead this very ambitious program.

Location:Toronto

**Job Summary**:

- The General Manager is an onsite role and is accountable for the overall leadership of all food and beverage operations ranging from but not limited to conferencing, events, premium dining, retail & cafe services, concierge & booking services.
- The General Manager is responsible for all aspects of support services and resource prioritization ranging from but not limited to financial administration and internal Company resources. The General Manager’s highest priorities will be to ensure that the Company and the Clients’ standards and objectives for financial management, safety, quality, service planning and overall execution of the program are met.
- The General Manager will be the central point of contact for the Clients and will be responsible for planning and preparing for all events, activities and requirements of the overall hospitality program. The General Manager will establish the priorities and direction to the Department Leads of the various programs to successfully meet the Clients’ expectations and objectives.
- Preference will be given to applicants with large scale banquet & conference food service operations experience

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the procurement, production, preparation, service, post event reconciliation and reporting of all F&B Operations
- Continuous improvements to optimize financial performance and operational productivity
- Ensure compliance with the standards of financial management and contractual obligations set by the Company and Clients
- Ultimate responsibility of the financial performance included to but not limited to: accurate forecasting, budget development and ongoing forecast refinement
- Have a thorough understanding of all contracts (MSAs & SOWs) and ensure operational compliance (i.e. KPIs)
- Establish and maintain effective client relations, identify client's needs, communicate qualitative unit progress, operations problems, and new Company programs to Clients
- Plan and ensure operational success of any and all new initiatives and strategies
- Promote the Company’s culture and values and provide leadership and guidance to all hourly and salaried associates
- Responsible for managing direct reports (all salaried managers) including recruiting, hiring, training, performance management, progression planning and corrective action - ensure optimum utilization of all associates

QUALIFICATIONS:

- 5+ years’ related experience and/or training in multi-unit responsibility; or equivalent combination of education and experience
- Post-secondary degree/diploma in Hospitality and/or Food Service Management, Hotel and Restaurant Management.
- Prior related food service management experience in a business/corporate dining setting
- Strong data analysis, problem solving and change management ability
- Proven financial management skills including fiscal management and ability to control food, product and labor costs
- Ability to understand, analyze and improve financial results within the region and within the reporting unit
- Strong leadership skills, serving as a motivator, mentor, and leader.
- Detail-orien

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