Collection Supervisor
3 days ago
**Collections Supervisor**
**About Us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 550 employees in 4 offices across Canada.
**Position Overview**
We are looking for a Collections Supervisor to work at our Toronto office.
This position involves the supervision and coordination of the daily activities of Debt Counsellors. The Collections Supervisor will report to the Collections Manager.
**Responsibilities**
- Monitor adherence to work schedules and procedures
- Monitor agent performance and coach agents toward achieving KPI goals
- Handle escalation according to set guidelines
- Complete work standard audits
- Complete call monitoring audits
- Conduct weekly training sessions
- Identify training needs based on KPI’s
- Complete performance reviews and performance counseling
- Perform collection duties as required
- Other duties as assigned by Collections Manager or Director
**Requirements**:
- A minimum of 2 years of relevant Collections or Call Centre experience
- Fluent in English, written and verbal
- Energetic and engaging personality
- Quick learner and able to adapt to changes well
- Strong organizational skills
- Intermediate to advanced computer skills (specifically Microsoft Office products)
- Must be available to work day as well as evening shifts on a rotating basis.
- Previous supervisory experience would be an asset
- Energetic leadership
**What We Offer**:
- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement
For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website.
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