Bilingual Documentation Specialist

3 weeks ago

Ottawa, Canada Nova Networks Inc. Full time

**STRENGTHEN YOUR CAREER**
At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.

Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.

We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.

**CAREER OPPORTUNITIES**
If you require special accommodation during our recruitment process, please indicate this when responding to Nova's job advertisements. All reasonable adjustments are provided.

BILINGUAL DOCUMENTATION SPECIALIST

**Location**: Ottawa, Ontario
**Job Code**: DS-001
**Number of Openings**: 1

**Position Description**:
**Objectives of this role**
- Develop comprehensive documentation that meets organizational standards
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of target audience, turning insights into language for user success
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement

**Responsibilities**
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
- A Technical Degree or Diploma along with demonstrated experience in technical writing of software documentation
- Strong working knowledge of Microsoft Office
- Familiar with Managed Services Providers and Software Development
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

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