Manager, Program Administration
2 months ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level B
Job Title
Manager, Program Administration
Department
Masters Program Managers | Robert H. Lee Graduate School | UBC Sauder School of Business
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
October 29, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
UBC Sauder’s Robert H. Lee (RHL) Graduate School delivers all aspects of a portfolio of six professional graduate degrees in business, independent of the Faculty of Graduate + Postdoctoral Studies. RHL works closely with multiple and distinct stakeholders - faculty, employees, students, business community and alumni - to remain competitive through the delivery of an exceptional student experience.
The Manager, Program Administration is responsible for providing leadership and direction to Senior Program Assistants and Coordinators to deliver and improve the long-term and day-to-day value, quality and effectiveness of services and programs pertaining to:
- Student records, advising and registration support, awards, and exam coordination;- Student engagement & communications (onboarding, opening week, communications, community development, events);- Integrated & global programming.
The incumbent works closely with the Student Experience management team to create, implement, manage and execute programs and initiatives that increase student engagement and satisfaction and support student success.
Organizational Status
Reports to the Director, Master’s Programs, with secondary reporting line to Director, MBA Programs. Receives direction from the Assistant Dean and RHL senior leadership, and works in collaboration with managers, and administrative team.
Work Performed
- Program Administration_- Works closely with the Student Experience management team to create, implement, manage and execute programs and initiatives that increase student engagement and satisfaction and support student success.- Works with all RHL Student Experience Managers to review annual program project plans, determine program priorities, and reallocate workflows to support shifting priorities.- Oversees the creation and execution of annual work/project plans for the Student Experience team to ensure consistency and efficiency in all functional program delivery areas.- Assesses efficiency of work processes and procedures, identifies issues, researches best practices and revamps systems and protocols to appropriately meet changing unit needs. Ensures all procedures are well documented and are updated on the unit’s wiki on a regular basis.- Works closely with Managers and Directors to provide advice on matters relating to complex issues, operations, procedures, regulations and interpretations of the collective agreement.- Liaises, develops and enhances positive relationships with employees, faculty, students, central UBC units and senior-level managers and administrators at UBC.- Organizes and chairs meetings and faculty committees related to student and faculty affairs. Represents RHL in various committees and events.- Supports the RHL in retaining students throughout the onboarding process. This requires in-depth knowledge of the professional graduate programs as well as the University's admission procedures, policies and services.
- Human Resources and Financial_- Manages a team
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