Programs Manager
2 weeks ago
**POSITION: Programs Manager**
**Reports To**:
Operations Controller
**About Us**:
Based in Vancouver, Canada, with offices in Portugal and the US, Empowered Startups mentors, accelerates, and incubates innovative domestic and global business ideas that bring direct investment to research institutions and drive innovation domestically. We work with driven global entrepreneurial leaders to build startups that enhance prosperity and create global mobility opportunities.
**Job Overview**:
We are looking for an experienced, methodical and conscientious Programs Manager to manage our clients’ journey from onboarding to program completion. This role involves carrying out official communications, overseeing data tracking, and streamlining client services. This position requires the careful facilitation of comprehensive procedures across several programs, so self-organization, attention to detail, and a structured approach are critical to be successful in this role.
**Responsibilities and Duties**:
- Implement a highly structured client onboarding regimen across several different programs, each with a unique structure and system
- Efficiently carry out all formal communications with clients, agents, law firms, and government bodies on Empowered’s Registrars using templates and creatively problem-solving nuanced situations
- Prepare communications and manage the preparation of contracts, invoices, letters of support, and/or graduation letters for distribution to clients and/or agents
- Delegate administrative tasks to support staff in a professional and conscientious manner
- Communicate centrally with sales, startup leaders, legal, and operations for the purpose of efficiently, cohesively, and successfully facilitating the customer journey from start-to-end
- Accountable for ensuring accurate daily data reporting on Salesforce, tracking the events of each client’s journey
- Prepare weekly reports summarizing key events across all programs
- Providing on-going support to the Operations Controller
**Requirements**:
- Degree or diploma in business/office administration, communications, science or a related field of study such as paralegal studies
- Proficiency with Microsoft Office (Outlook, Word, SharePoint) and Adobe is a must
- Experience with Salesforce is a plus
- Meticulous attention to detail, integrity, and a strong sense of ownership are paramount
- Highly self-organized problem-solver and driven learner
- Adaptable, can-do attitude, and flexible in a dynamic work environment, adjusting quickly to changing priorities and unforeseen challenges
- A passion for detail and excellence
- Comfortable working in a digital environment as we are a paperless company
- Strong interpersonal and intrapersonal skills with excellent communication, receptive to feedback, and keeping colleagues well informed
- Effectively prioritizing tasks to meet deliverables in an interconnected team, even under high pressure deadlines
**Experience**:
- At least 2 years of experience in an administration and/or management role is required
- At least 3 years of combined experience in a digital communications/client service role
- Demonstrated ability to work independently, methodically managing programs/systems, thoughtfully problem-solving important matters
- Employment in a role that requires a high degree of organization, handling sensitive documents and performance of specific procedures in a structured and timely manner
- Proven ability to manage multiple tasks simultaneously, maintaining accuracy and attention to detail
**Compensation**:$75,000 - $78,000 annual salary
**Commitment**:Full-Time.
**Location**:Hybrid role. Our head office is located in downtown Vancouver, Canada.
Pay: $75,000.00-$78,000.00 per year
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC V6C 1A5: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Client Services: 2 years (required)
- Client Service: 3 years (required)
Work Location: Hybrid remote in Vancouver, BC V6C 1A5
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