Customer Service
3 weeks ago
**Job Summary**
**Duties**
- Analyze customer needs and provide appropriate solutions or information.
- Maintain accurate records of customer interactions and data entry into the system.
- Demonstrate excellent phone etiquette while handling calls and addressing customer concerns.
- Collaborate with team members to enhance customer satisfaction and improve service processes.
- Upsell or cross-sell products and services when appropriate to meet sales goals.
- Communicate effectively with customers, ensuring clarity and understanding of information provided.
- Assist in training new staff members on customer service protocols and best practices.
**Qualifications**
- Proven experience in a customer service role is preferred.
- Strong analytical skills to assess customer needs and provide effective solutions.
- Excellent verbal and written communication skills.
- Familiarity with data entry systems and ability to manage multiple tasks efficiently.
- Demonstrated ability to work well under pressure while maintaining a positive attitude.
- A strong commitment to providing exceptional service and support to customers.
- Ability to work flexible hours as needed, including evenings or weekends.
**Job Types**: Full-time, Part-time
Pay: $20.87-$21.76 per hour
Expected hours: 20 - 40 per week
Additional pay:
- Commission pay
**Benefits**:
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Data entry: 1 year (required)
- Customer service: 1 year (required)
- Analysis skills: 1 year (required)
Work Location: In person
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