Customer Service Representative

1 week ago


Brampton, Canada CM Machine Services ltd. Full time

**Job Overview**

**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers in placing orders and processing returns.
- Analyze customer needs and recommend appropriate solutions.
- Maintain detailed records of customer interactions and transactions through data entry.
- Handle complaints with empathy and professionalism to ensure customer satisfaction.
- Upsell products and services when appropriate to enhance customer experience.
- Collaborate with team members to improve service delivery and resolve issues efficiently.
- Demonstrate excellent phone etiquette while communicating with customers.

**Experience**
- Previous experience in customer service or sales is preferred but not mandatory.
- Strong data entry skills with attention to detail are essential for maintaining accurate records.
- Ability to analyze situations quickly and provide effective solutions.
- Excellent verbal communication skills with a focus on building rapport with customers.
- Familiarity with upselling techniques is a plus, enhancing the overall customer experience.

Join us in delivering outstanding service that makes a difference

Pay: $19.00-$20.01 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Portuguese (preferred)

Work Location: In person



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