Customer Service Representative
1 week ago
**Job Overview**
**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers in placing orders and processing returns.
- Analyze customer needs and recommend appropriate solutions.
- Maintain detailed records of customer interactions and transactions through data entry.
- Handle complaints with empathy and professionalism to ensure customer satisfaction.
- Upsell products and services when appropriate to enhance customer experience.
- Collaborate with team members to improve service delivery and resolve issues efficiently.
- Demonstrate excellent phone etiquette while communicating with customers.
**Experience**
- Previous experience in customer service or sales is preferred but not mandatory.
- Strong data entry skills with attention to detail are essential for maintaining accurate records.
- Ability to analyze situations quickly and provide effective solutions.
- Excellent verbal communication skills with a focus on building rapport with customers.
- Familiarity with upselling techniques is a plus, enhancing the overall customer experience.
Join us in delivering outstanding service that makes a difference
Pay: $19.00-$20.01 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Portuguese (preferred)
Work Location: In person
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