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Customer Service/ Dispatch Call Taker

4 months ago

Surrey, Canada Peak Disposal Full time

**About us**

Peak Disposal Services Inc. is a locally owned Roll Off Company. With 20 trucks and close to 600 disposal bins we provide waste removal services to the new construction, roofing, renovation and retail industries. With growing demands on our dispatch department, we are looking to hire a dispatch call take/ customer service to join our team.

Peak Disposal Services Inc is seeking to employ a full-time dispatch call taker / customer service representative to act as a first communication point for customer requests. You will receive customer requests and relay these requests to our dispatch team. You must be able to communicate in English and have good computer skills. (Excel, Word, Office)

**Responsibilities**
- You will be responsible for answering telephone calls from our customers.
- You will relay the incoming call request from our clients to our dispatchers.
- You will be responsible for keeping track of the customer orders.

**Requirements and Skills**
- Able to work in a fast-paced environment.
- Knowledge of the city (greater Vancouver an asset)
- Attention to detail.
- Proficient in Microsoft office (Word, Excel, Outlook)
- Proficient with cell phone technology
- Excellent communicator
- Fluent in English (oral and written)
- Experience in dispatching is an asset.
- Able to multi-task
- Willing to learn and take on additional tasks.

**Salary**: $24.75-$25.50 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Surrey, BC V3T 4H4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Dispatch: 1 year (preferred)

Work Location: In person