Dispatcher/customer Service Representative

2 weeks ago


Surrey, Canada Gateway Mechanical Services Full time

Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you

The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians’ work orders; dispatching them to ensure Gateway maintains “best in class” service. This position is temporary with a strong probability of becoming permanent.

**What you will be doing**:

- Monitor and organize workflow for the field staff to ensure completion of assigned obligations within established client KPIs
- Dispatch, update, and maintain work orders to technicians
- Create work orders for on demand and quoted jobs, issue Purchase Orders
- Manage all administration required to ensure accurate record keeping and technicians can access information. Including, but not limited to: file opening, invoicing, and archiving
- Provide award-winning customer service; build quality relationships and make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution

**What you bring**:

- 2 - 5 years experience in a similar position
- Demonstrated Intermediate level knowledge and experience in Microsoft Excel, Word, and other Office products
- Demonstrated experience analyzing and resolving client issues
- Demonstrated experience working in a fast-paced environment, as well as a high degree of prioritizing and multi-tasking skills
- Demonstrated experience adhering to tight deadlines, particularly in high-pressure situations
- Demonstrated experience to be a self-starter, with an emphasis in a team-oriented environment
- Demonstrated written and verbal communication skills

**What we can offer you**:

- Employer paid extended health care benefits
- Employer paid dental benefits
- RRSP matching
- Life insurance
- Health Care Spending Account
- Employee assistance program
- Flexible work schedule
- Competitive salary
- Great team environment

Join our One Team and you will thrive and grow doing a variety of work with exceptional colleagues in a safe environment



  • Surrey, British Columbia, Canada Gateway Mechanical Services Full time

    Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for youThe Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians' work orders; dispatching them to ensure Gateway...


  • Surrey, Canada Gateway Mechanical Services Full time

    Do you thrive on helping people and problem solving? Are you organized and efficient with awesome communication skills? Keep reading as this may be the perfect role for you! The Dispatcher/Customer Service Representative (CSR) is the first point of contact for our valued customers and coordinates technicians’ work orders; dispatching them to ensure...


  • Surrey, Canada Peak Disposal Full time

    **About us** Peak Disposal Services Inc. is a locally owned Roll Off Comapny. With 19 trucks and close to 600 disposal bins we provide waste removal services to the new constructon, roofing, renovation and retail industries. With growing demands on our dispatch department, we are looking to hire a customer service / dispatch call taker to join our...


  • Surrey, Canada Peak Disposal Full time

    **About us** Peak Disposal Services Inc. is a locally owned Roll Off Company. With 20 trucks and close to 600 disposal bins we provide waste removal services to the new construction, roofing, renovation and retail industries. With growing demands on our dispatch department, we are looking to hire a dispatch call take/ customer service to join our...


  • Surrey, Canada Basalite Concrete Products Full time

    _**POSITION TITLE**:_ Customer Service Rep - Surrey, BC - **REPORTS TO**:_ Customer Service Supervisor - **UPDATED**:_ Apr 2024 **CUSTOMER SERVICE REP.** ***: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process...


  • Surrey, British Columbia, Canada Peak Disposal Full time

    About usPeak Disposal Services Inc. is a locally owned Roll Off Company. With 20 trucks and close to 600 disposal bins we provide waste removal services to the new construction, roofing, renovation and retail industries. With growing demands on our dispatch department, we are looking to hire a dispatch call take/ customer service to join our team.Peak...


  • Surrey, Canada Sona Transport Ltd Full time

    Sona Transport Ltd is a family owned and operated transportation company based in Surrey, BC. We are looking for a long haul dispatcher to work Monday thru Friday 6:30 AM to 3:30 PM with overtime when required. High school graduate or equivalent Strong written and oral communication in English - additional language skills an asset Ability to work in a...


  • Surrey, Canada Arctic Glacier Full time

    **Dispatch / Customer Service** - Strong Values _ - That's just the tip of the iceberg._ - There’s more than meets the eye at Arctic Glacier._ - Sure, there are great opportunities, but there’s also the great pay, rewarding work, and clear vision of doing the right thing - by our customers and employees. Our team goes the extra mile for our customers,...


  • Surrey, Canada Basalite Concrete Products Full time

    _**POSITION TITLE**:_ Customer Service Rep - Surrey, BC - **REPORTS TO**:_ Customer Service Supervisor - **UPDATED**:_ Apr 2024 **CUSTOMER SERVICE REP.** ***: Under the supervision of the Customer Service Supervisor, this position is responsible for interacting with customers through telephone, electronically or face to face; to provide and process...


  • Surrey, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...


  • Surrey, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: The Dispatcher is the initial point of contact between the customer and field personnel. Receiving...


  • Surrey, Canada Harding Forklift Service Ltd Full time

    About the Organization: Since 1976 Harding Forklift has been a 100% Canadian owned and operated family business. With a team of industry experts, Harding Forklift is proud to provide its customers with the highest quality new and used equipment, equipment rentals, maintenance, parts and service. About the Opportunity: Due to significant growth, Harding...


  • Surrey, Canada U-Haul Full time

    **Location**: 18590 96th Ave, Surrey, British Columbia V4N3P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Surrey, Canada LANTRAX LOGISTICS LTD Full time

    **Are you a Logistics and Trucking Professional looking for your next opportunity? Join the asset based Trucking division of Lantrax Logistics to be financially rewarded and propel your career forward!** At Lantrax, we know the reason behind our industry awards and continued success is our dedicated team. That is why we are committed to providing rewarding,...


  • Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...


  • Surrey, Canada U-Haul Full time

    Location: 18590 96th Ave, Surrey, British Columbia V4N3P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Surrey, Canada U-Haul Full time

    Location: 18590 96th Ave, Surrey, British Columbia V4N3P9 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Surrey, British Columbia, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction.The Customer Service Representative will have a high level of customer service...

  • Service Dispatcher

    2 months ago


    Surrey, Canada Streem Link Communications Full time

    The service dispatcher serves our customers by dispatching installation and repair services and maintaining accurate records.Position Requirements: Identifies telecommunication service needs and assigns appropriate service technician to the job. Provide time estimates for work requests and schedules appointments. Monitors service progress and manages...


  • Surrey, Canada Basalite Concrete Products, ULC Full time

    **_Basalite Concrete Products-Vancouver, ULC _**_is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of the Pacific Coast Building Products...