Dispatcher
7 months ago
America Fujikura Limited (AFL) is seeking for a 'Dispatcher' for our Canadian Operations in Surrey, British Columbia. Under the direction of the Dispatch Manager, the Dispatcher will be responsible for dispatching field based technicians professionally, efficiently, and with a high degree of quality. In addition, the incumbent will be responsible for handling calls for AFL’s clients, customers, and technicians to facilitate the efficient completion of work and satisfy customer requirements.
**Responsibilities**:
- Dispatch field technicians upon customer request (per Service Level Agreement);
- Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met;
- Assess daily workload and determine if any adjustments to the resource plan are required, including contacting technicians to take additional shifts and or jobs to assist with high workloads;
- Ensure effective coordination of resources and clear communication between teams;
- Handle high volume of inbound and outbound calls with clients, customers and technicians ensuring an exceptional customer service experience with every interaction;
- Request and update tickets for all work performed and generate summary report of time at the close of each ticket;
- Create reports for the customer (End of Day Report), for internal use, and for billing purposes;
- Help build and maintain positive relations within the team;
- Protect organizations’ values by keeping information confidential;
- Perform other administrative and miscellaneous duties as requested, directed or assigned;
- Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment; and
- Adhere to and promote the environmental, health & safety policies of AFL.
**Skills Required**:
- Flexible - open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
- Interpersonal skills - able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
- Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
- Good communication skills
- Detail oriented - excellent attention to detail with the ability to follow through on assigned tasks
- Independent - ability to work well under limited supervision
- Analytical Thinking/Problem Solving - capable of complex reasoning analysis
**Qualification and Experience Required**:
- Minimum education required : High School Diploma
- 1+ years’ previous experience in customer service or a high volume call center environment
- Previous experience with a dispatch or similar role will be an asset.
- Ability to effectively handle both favorable and unfavorable customer and field employee interactions
- Experience building relationships and providing a first class approach to customer service
- Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
**Working Condition**:
- Currently it's a work from home role, however may change to 'Normal office environment' as the business requirement.
- 40 hours/week, with general 10 hours/4 days a week from 6:00 am to 4:00 pm. Work on weekend/holidays may be required as per the business needs.
- Eligible for overtime (if applicable)
- Permanent Position
**Who is AFL?**
America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.
Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.
- Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.
-
Dispatcher
7 months ago
Surrey, Canada Transerve Logistics Inc. Full time**Job Duties: - ** - Scheduling truck drivers to collect packages and shipments or make freight deliveries ▪ Being in touch with the customers about delivery details such as pickup or delivery times, and handling special requests ▪ Planning delivery routes and making changes as and when required ▪ Creating dispatch documents along with generating...
-
Dispatcher
22 hours ago
Surrey, Canada First Student Canada Full time**Dispatcher**: **Location** 12079 103A Avenue, Surrey, BC Canada V3V 3G7 **Phone Number** 604-583-7060 **Division** First Student Canada **Categories** Operations Support **Req ID** 42162 At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching...
-
Dispatcher
7 months ago
Surrey, Canada First Student Canada Full timeAt First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. **At First Student, we are proud to offer**: Tremendous Career Advancement Opportunities...
-
Dispatcher
7 months ago
Surrey, Canada Coastal Pacific Xpress Full timeDo you possess 3-5 years of Dispatching Experience, in the Long Haul Trucking/Logistics sector? Are you able to provide exceptional customer service to Drivers, and handle the pressure that comes along with on-time Dispatching? Do you enjoy planning routes, coordinating trips, and ensuring customer needs are met on a timely basis? If you have prior...
-
Dispatcher
2 weeks ago
Surrey, Canada Coastal Pacific Xpress Full timeDo you possess 3-5 years of Dispatching Experience, in the Long Haul Trucking/Logistics sector? Are you able to provide exceptional customer service to Drivers, and handle the pressure that comes along with on-time Dispatching? Do you enjoy planning routes, coordinating trips, and ensuring customer needs are met on a timely basis? If you have prior...
-
Dispatcher
3 weeks ago
Surrey, Canada Coastal Pacific Xpress Full timeDo you possess at least 5 years of Dispatching Experience, in the Long Haul Trucking/Logistics sector? Are you passionate about providing exceptional customer service to Drivers, and handle the pressure that comes along with on-time Dispatching? Do you enjoy planning routes, coordinating trips, and ensuring customer needs are met on a timely basis? If you...
-
Dispatcher
4 weeks ago
Surrey, Canada BRIGHT LINK TRUCKING LTD Full time**Job Overview** **Responsibilities** - Coordinate daily dispatch operations to ensure timely delivery of shipments. - Communicate effectively with drivers, suppliers, and customers to provide updates and resolve any issues that may arise. - Utilize transportation management systems to track shipments and optimize routes. - Analyze shipping and receiving...
-
Dispatcher
2 months ago
Surrey, Canada Coastal Pacific Xpress Full time**Job description** Do you possess 3-5 years of Dispatching Experience, in the Long Haul Trucking/Logistics sector? Are you able to provide exceptional customer service to Drivers, and handle the pressure that comes along with on-time Dispatching? Do you enjoy planning routes, coordinating trips, and ensuring customer needs are met on a timely basis? If you...
-
Dispatcher
2 months ago
Surrey, Canada BCW Traffic Management Ltd. Full time**POSITION OVERVIEW** BCW Traffic Management Ltd. is a leading traffic control company in BC looking for an experienced Dispatcher who will work closely with ownership and management team in the pursuit of successful execution of projects. As a key member of the operations team, the Dispatcher will have the opportunity to have influence on daily operations....
-
Dispatcher
2 weeks ago
Surrey, Canada Supreme Chain Logistics Full time**Languages** English **Education** Secondary (high) school graduation certificate **Experience** Will train **Salary** Salary is negotiable and will be decided based on the experience and during the interview. ($20.00 TO $40.00 per hour) **Service experience**Trucking **Tasks** Ensure accuracy of completed time sheets, payroll and other summaries,...
-
Dispatcher
7 months ago
Surrey, Canada Pro Max Trucking Ltd. Full timeKnowledge of cross border dispatching regulations and practices - Knowledge of highway trucking and associated rules and regulations - Assist driver with routing directions and communicate proper execution. - Schedule and dispatch drivers to pick up and deliver loads to and from customers - Coordinate and modify daily routes to accommodate the needs of...
-
Dispatcher
1 week ago
Surrey, Canada Crown Distributors (New-Era Trucking) Full timeWe’re currently hiring at our office in Surrey BC! This position offers you an opportunity to make meaningful decisions everyday that help push the business forward. **How you will make contributions that matter**: Efficiently plan, schedule, and dispatch drivers in real-time through computer-based dispatch/satellite system for on-time pick-ups and...
-
Dispatcher
2 months ago
Surrey, Canada Top Fleet Transport LTD. Full time**About us** **Must have dispatch experience.** We are professional and agile. Top Fleet Transport Ltd. is looking for a dispatcher to manage fleet of 15 trucks. Finding loads, updating customers. Dispacther must have previous experience in trucking industry. **Job Type**: Seasonal Pay: $17.40-$23.00 per hour Expected hours: 40 per...
-
Dispatcher
7 months ago
Surrey, Canada Shivaay Trucking Limited Full timeResponsibilities: - Dispatch drivers and coordinate delivery schedules to ensure timely and efficient service - Utilize phone systems and transportation management systems to track shipments and provide real-time updates to customers - Enter data accurately into various systems. - Collaborate with internal teams to analyze freight volumes, optimize routes,...
-
Dispatcher
1 week ago
Surrey, Canada A.S.T. & LOGISTICS INC. Full timeWe are looking for a Dispatcher at our Surrey ,BC location. Job responsibilities: - Coordinating and scheduling of daily deliveries and pick-ups. - Complete customs documents for cross-border shipments. - Directing the activities of 15-20 drivers across several sites. - Choosing the most cost-effective options to safely serve customers. - Create, update...
-
Dispatch Manager
7 months ago
Surrey, Canada First Transit Canada Full time**Job Purpose**: The Dispatch Manager is responsible for the planning, organization, and routing weekly and monthly trips to ensure successful delivery of across the transit system. Working closely with booking, scheduling and operations within a matrix organization, this position ensures that robust dispatch processes are developed and followed, ensuring...
-
Courier Dispatcher
6 days ago
Surrey, Canada K&H Dispatch Ltd Full timeK&H Dispatch Co has been a leader in the local freight market for over forty years. Reporting to the operations manager, K&H is seeking an experienced courier dispatcher. Duties and responsibilities: Managing a fleet of twenty to thirty owner-operator units, the dispatcher is the voice and primary point of contact for the company to drivers. Working in...
-
Dispatch Mgr
3 months ago
Surrey, Canada AFL Telecommunications LLC Full timeAmerica Fujikura Limited (AFL) is actively seeking a highly organized and detail-oriented Dispatch Manager to join our team. POSITION OVERVIEW: The Dispatch Manager is responsible for managing the daily operations of the dispatch team to ensure efficient and effective workload scheduling for our workforce of installation and repair technicians. This role...
-
Dispatcher
7 months ago
Surrey, Canada Amazon DSP Full timeJob description We are seeking a dispatcher to join our team at Vavaa Distribution Ltd. We are a growing organization and currently looking for a passionate and motivated Dispatcher to join our team. Key Job Duties: - Using Global Positioning Systems (GPS) to monitor the location of the drivers - Relaying information to customers for delays and shipment...
-
Dispatcher
2 weeks ago
Surrey, Canada Columbia Fuels Full timeAt Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....