Delivery Project Executive

2 months ago

Toronto, Canada IBM Full time

Introduction
IBM is one of the largest IT Services organizations in the world and considered "the leader." Our industry ranges from hardware and software development to highly related skilled services. We have an exciting opportunity for a Delivery Project Executive (DPE).

This customer facing role provides clients with total account system support and general manager responsibility to IBM Technology Lifecycle Services (TLS) related services. The TLS Delivery Project Executive establishes, maintains, and improves the client relationship regarding all aspects of the TLS contracted services area as the representative of IBM.

Your Role and Responsibilities
Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client. Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management. Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable. Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions. Understands and supports IBM’s delivery strategy and can translate this into customer/account beneficial improvements.

Required Technical and Professional Expertise
The Delivery Project Executive must have a min. of 5-10 years of client facing experience. The DPE must also possess the below skills:

- Environment:
Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.
- Communication/Negotiation:
Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.
- Problem Solving:
Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.
- Contribution/Leadership:
Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.
- Impact on Business/Scope:
Accountable for projects or programs involving multi

Preferred Technical and Professional Expertise
- Strong execution and interpersonal skills
- Strong written and Oral Communication skills
- High level of organization
- Ability to manage multiple responsibilities and set priorities
- Strong attention to detail

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused ap

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