Front Desk Agent

3 months ago

Barrie, Canada Hampton Inn & Suites by Hilton, Barrie Full time

SCOPE AND GENERAL PURPOSE

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Hampton and brand high standards of quality.
MAIN DUTIES
**1. **Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.

**2. **Be competent in the use of the computer in line with laid down procedures.

**3. **Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

**4. **Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate and other reservation details. Verify and imprint credit cards for authorization using electronic acceptance methods.

**5. **Promptly answer telephone using positive and clear communication. Input messages into the PMS and Communication Log for the team to handle. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

**6. **Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence. Handle cash, make change and balance an assigned house bank.

**7. **Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

**9. **Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.

**10. **Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer loyalty.

**11. **Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by property policy.

**12. **Ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction.

**13. **Comply with attendance rules and be available to work on a regular basis.
14. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES - Must have the ability to understand and communicate in English. - Self-starting personality with an even disposition. - Maintain a professional appearance and manner at all times. - Must communicate well with both external and internal customers. - Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. - Must be fit to execute the following routine job demands: climbing, reading, standing, walking and routinely lifting up to 25 lbs. - Must be able to receive instructions and communicate/coordinate/report progress of work assigned.

**Job Type**: Part-time

Pay: From $17.05 per hour

Expected hours: 30 - 40 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Front Desk Agent

    6 months ago

    Barrie, Canada Intermark Industries Inc. Full time

    Job Description: Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Answer phone calls, take messages, and handle guest inquiries - Process payments and maintain...

  • Front Desk Agent

    6 months ago

    Barrie, Canada Horseshoe Resort Full time

    POSITION: Front Desk Agent DEPARTMENT: Front Desk REPORTS TO: Front Office Manager STATUS OF POSITION: Seasonal WHO WE ARE: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of...

  • Front Desk Agent

    6 months ago

    Barrie, Canada Four Points by Sheraton Full time

    We are looking for a part time Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities Ultimately, you will help create a pleasant...

  • Hsr- Front Desk Agent

    4 weeks ago

    Barrie, Canada Horseshoe Resort Full time

    **CAREER OPPORTUNITY ~ FRONT DESK AGENT** **Position**: Front Desk Agent **Department**: Front Desk **Reports To**: Front Desk Manager **Position Status**: Seasonal Contract - Full Time ***Who We Are**:At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe...

  • Front Desk Agent

    6 months ago

    Barrie, Canada Allure Hotel & Conference Centre Full time

    Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **Duties and Responsibilities**: Essential job...

  • Night Auditor/front Desk Agent

    6 months ago

    Barrie, Canada Best Western Plus Barrie Full time

    **Our job opportunity**: - Position: Front Desk Agent - Hotel name: _Best Western Plus Barrie_ - Address: _35 Hart Drive_ - Hours: _8-24hrs/week 4pm-midnight_ **What you get to do in this role**: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior...

  • Front Desk Agent and Night Auditor

    4 months ago

    Barrie, Canada Bayfield Hospitality Inc. Full time

    **Overview** We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team in providing exceptional guest services at our hotel. This position plays a crucial role in ensuring guest satisfaction during their stay. **Responsibilities**: - Greet guests in a friendly and professional manner upon arrival - Check guests in and out efficiently -...

  • Front Desk Manager

    2 days ago

    Barrie, Canada The Warehouse Full time

    **Key Responsibilities**: - **Customer Service**: - Welcome and assist members, guests, and visitors in a professional and friendly manner. - Address member inquiries, concerns, and feedback promptly and effectively. - Ensure front desk operations provide a seamless check-in/check-out experience. - **Team Management**: - Recruit, train, and schedule front...

  • Front Desk Manager

    2 days ago

    Barrie, Canada The Warehouse Full time

    **Key Responsibilities**: - **Customer Service**: - Welcome and assist members, guests, and visitors in a professional and friendly manner. - Address member inquiries, concerns, and feedback promptly and effectively. - Ensure front desk operations provide a seamless check-in/check-out experience. - **Team Management**: - Recruit, train, and schedule front...

  • Front Desk Agent/night Auditor

    6 months ago

    Barrie, Canada Allure Hotel & Conference Centre Full time

    Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **Duties and Responsibilities**: Essential job...

  • Front Desk Agent/night Auditor

    2 months ago

    Barrie, Canada Allure Hotel & Conference Centre Full time

    Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **Duties and Responsibilities**: Essential job...

  • Front Desk Coordinator

    2 months ago

    Barrie, Canada Victoria Park Medispa Full time

    **Front Desk Coordinator** Victoria Park offers the finest medispa services at our 23 locations across Canada. We are led by specialists, plastic surgeons and dermatologists, and strive to provide the latest technology, treatments and products. We offer unparalleled customer service in a serene, state-of-the-art and safe environment. We are proud to have...

  • Front Desk Coordinator

    2 months ago

    Barrie, Canada Victoria Park Medispa Full time

    **Front Desk Coordinator** Victoria Park offers the finest medispa services at our 23 locations across Canada. We are led by specialists, plastic surgeons and dermatologists, and strive to provide the latest technology, treatments and products. We offer unparalleled customer service in a serene, state-of-the-art and safe environment. We are proud to have...

  • Front Desk Receptionist

    2 months ago

    Barrie, Canada Will Marshall Insurance Brokers Ltd Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests as they arrive at the front desk. - Answer and manage incoming phone calls using phone systems, directing calls to appropriate personnel. - Maintain a clean and organized front desk area to create a welcoming environment. - Perform clerical duties such as typing, and proofreading documents. -...

  • Front Desk Receptionist

    7 months ago

    Barrie, Canada Sugar Bare Body Bar Barrie Full time

    We are looking to add a part-time Receptionist to manage our front desk throughout the week and weekends and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across all locations. You will welcome guests and...

  • Front Desk Receptionist

    3 months ago

    Barrie, Canada Sugar Bare Body Bar Barrie Full time

    We are looking to add a part-time Receptionist to manage our front desk throughout the week and weekends and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across all locations. You will welcome guests and...

  • Front Desk Associate

    2 months ago

    Barrie, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Barrie, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Front Desk Receptionist

    3 months ago

    Barrie, Canada Lavish barber studio Full time

    Job Overview: We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our barber studio, you will play a crucial role in providing excellent customer service and ensuring smooth operations. This is a part-time position **Responsibilities**: - Greet and welcome patients with a warm and professional...

  • Front Desk Receptionist

    3 months ago

    Barrie, Canada Lavish barber studio Full time

    Job Overview: We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our barber studio, you will play a crucial role in providing excellent customer service and ensuring smooth operations. This is a part-time position **Responsibilities**: - Greet and welcome patients with a warm and professional...

  • Front Desk Receptionist

    4 months ago

    Barrie, Canada Lavish barber studio Full time

    Job Overview: We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our barber studio, you will play a crucial role in providing excellent customer service and ensuring smooth operations. This is a part-time position **Responsibilities**: - Greet and welcome patients with a warm and professional...