Front Desk Manager
2 days ago
**Key Responsibilities**:
- **Customer Service**:
- Welcome and assist members, guests, and visitors in a professional and friendly manner.
- Address member inquiries, concerns, and feedback promptly and effectively.
- Ensure front desk operations provide a seamless check-in/check-out experience.
- **Team Management**:
- Recruit, train, and schedule front desk staff to provide consistent, high-quality service.
- Monitor performance and provide feedback to ensure team excellence.
- Foster a positive and motivating work environment.
- **Operational Oversight**:
- Manage daily front desk operations, including opening/closing procedures and scheduling.
- Oversee membership sales, renewals, and cancellations, ensuring accuracy in records.
- Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
- **Administrative Duties**:
- Handle cash, card transactions, and membership billing inquiries.
- Maintain and update member databases, ensuring data accuracy and confidentiality.
- Generate reports on attendance, membership sales, and front desk performance metrics.
- **Policy Implementation**:
- Enforce gym policies, procedures, and safety standards at the front desk.
- Communicate changes in policies or promotions to staff and members.
- **Event & Promotion Support**:
- Assist with planning and executing gym events, promotions, and member appreciation days.
- Actively promote gym programs, classes, and services to members and guests.
**Qualifications**:
- Proven experience in a customer service or front desk management role, preferably in a fitness or hospitality setting.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in gym management software and basic office tools (e.g., MS Office).
- Passion for fitness, wellness, and providing exceptional member experiences.
**Job Type**: Part-time
Pay: From $20.00 per hour
Expected hours: 30 - 40 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Company events
- On-site gym
- Store discount
- Work from home
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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