University Convocation Onsite Regalia Lead

3 weeks ago

Vancouver, Canada Balfour Full time

Ability to work in tandem with the assistant, as onsite liaisons between university and Gaspard throughout each convocation Balfour supports. Both are responsible for coordinating all aspects of the regalia distribution process for graduates and faculty including: unpacking and staging bulk-shipments of regalia, distributing and electronically scanning regalia for inventory control and invoicing, repacking and return-shipping regalia at the conclusion of each ceremony, and managing, organizing and controlling between 5 and 15 student gown attendants that are hired to assist with the regalia distribution process.

Attributes:

- Supports a trusting, team-oriented work environment and good communications skills.
- Supports the Company’s goal through achieving a stress free and well-organized environment.
- Able to lead and schedule a team of student gown attendants with efficiency and courtesy.
- Approach graduate and client questions and concerns professionally throughout the ceremonies.
- Available to work frequently with Gaspard during the peak seasons (Fall/Spring)

Responsibilities & Expectations:

- Lead a team of gown attendants (5 - 15) each day, and schedule lunches and breaks.
- Train gown attendants on the process of unpacking regalia, organizing it by category before the ceremony, and on hanging it on display racks according to ceremony time and location. Ensure gown attendants report on time and register for work every day.
- Set up Gaspard-provided equipment for electronically scanning regalia and recording on-site payments from graduates and faculty. Be comfortable in operating a laptop computer, credit card transaction device, electronic scanner and chargers.
- Be responsible for managing the distribution and return of regalia through a standardized process. Repack returned regalia in boxes for pick-up by a designated shipper. Ensure boxes for return shipment are properly labeled and staged for pick-up.
- Manage graduate traffic flow in an organized and efficient manner while minimizing wait times and long lines for regalia pick-up and return throughout the ceremonies. Be prepared for late arrivals. This process should be prompt and accommodating.
- Answer logístical questions from university officials, gown attendants, graduates, and faculty throughout the ceremony. Train gown attendants on how to field popular questions, and on how to serve graduates and faculty efficiently and courteously.
- Train gown attendants on the work they will be responsibilities throughout the distribution process, and on how to secure assistance.
- After gowns are distributed, have gown attendants clean and tidy the workspace at each ceremony and at the end of the workday.
- At the conclusion of each distribution cycle, re-set gowns, hoods, and other regalia for the following ceremony.

**Requirements**:

- High School Diploma
- Lead/supervisory experience
- MS Word, Outlook experience
- Ability to learn and work with payment machines/scanners/laptop
- Able to communicate with university or Gaspard home via mobile phone during ceremonies.
- Available to travel, stay at hotels and eat meals in restaurants near convocation events at Gaspard’s expense.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Balfour & Co. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

**Job Type**: Seasonal
Contract length: 6 months

Pay: $28.13-$29.17 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Supervising (preferred)

Work Location: In person

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