IT Field Service Technician

4 weeks ago

Vancouver, Canada OnSite Geeks Full time

OnSite Geeks is looking for a dependable on-site IT Field Service Technician to join our growing team to provide excellent service to our customers’ clients across the Vancouver Lower Mainland Area.

**Responsibilities and Duties**
- Perform basic to intermediate or advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform basic to intermediate or advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades.
- Perform basic to intermediate or advanced desk side support services installing and troubleshooting hardware, software, and network related issues.
- Perform basic LAN and internetworking related activities.
- Perform other types of service calls from our Dispatch/Scheduler as required
- Lead projects and train resources. Work closely with the Operations team to maximize utility and complete calls or projects as required.
- Certify/upgrade skill set as required when new customers or technology is introduced.
- A lot of traveling is involved in this kind of work

**Qualifications and Skills**
- Have strong internetworking and troubleshooting skills.
- Have good communications skills
- It is an assesd if you have A+ certification & at least one certification from either Cisco or Microsoft.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Must be a self-starter and have the ability to manage multiple tasks.
- Must have a valid driver’s license and access to a reliable vehicle at all times.
- Must have a troubleshooting mindset
- Must have a smartphone.
- Must be able to pass a criminal background check
- Strong PC repair experience.
- Must have your own IT took kit and laptop.
- Must have exceptional customer service skills.
- Ability to work independently or as part of a team.
- Ability to complete tasks effectively with mínimal supervision.
- Must be available to work flexible work schedules.
- Must have a minimum of a High School Diploma

**What skills and qualities are we looking for?**
- Promote sales to existing clients.
- Assess client's needs and resources and recommend the appropriate goods or services.
- Estimate costs of installing and maintaining equipment or service.
- Consult with clients after sale to provide ongoing support.
- Resolve product and service-related problems.
- Strong communication and interpersonal skills.
- Outgoing, positive personality.
- Quick learner and comfortable with technology.
- Easily adaptable to an ever changing, fast paced environment.

**Technical Qualification (Must Have)**

CompTIA A+ or equivalent

CompTIA Network+ or equivalent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Work Location: On the road

Expected start date: 2023-03-01

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