Operations Manager

3 weeks ago


Ottawa, Canada H2O Lifeguard and Recreation Management Full time

**H2O Lifeguard and Recreation Management**:Career Opportunities

**Position**: Operations Manager

**Schedule**: Full-Time

H2O is an organization that offers aquatic and recreation facility management services as well as amenities management by providing highly professional team members to its clients’ properties.

**Key responsibilities include**:

- Manage the day-to-day operations of the company, ensuring that all services are delivered in accordance with established protocols and procedures.
- Develop and implement policies and procedures to ensure compliance with all relevant regulations and standards.
- Ensure a safe and healthy work environment for team members.
- Provide leadership and guidance to a large team of professionals, fostering a positive work environment and promoting professional development.
- Develop and maintain strong relationships with key clients, partners, and stakeholders, ensuring that all client needs are met or exceeded.
- Identify areas for process improvement and implement changes to optimize operational efficiency and quality of service.
- Monitor and analyze operational metrics to identify trends and issues and develop and implement strategies to address them.
- Ensure that all team members are properly trained and equipped to perform their duties safely and effectively.
- Manage the scheduling and deployment of personnel to ensure adequate coverage and optimal resource utilization.
- Work closely with senior leadership team members to develop and implement the company's overall strategic direction and vision.
- Prepare regular reports on operational performance for senior management and the Board of Directors.
- Assist in the sales cycle based on client leads

**Qualifications**:

- Strong leadership and management skills
- Excellent communication and customer service skills
- Experience in operations management
- Ability to multitask and prioritize effectively.
- Strong attention to detail, and analytical skills
- A bachelor's degree in business administration or a related field is preferred.
- Experience in property management or related field is preferred.
- Experience in the Aquatics Industry preferred.
- National Lifeguard Qualification is considered an asset.
- Proficient in Microsoft Office, Google, ADP, and other relevant software

**Salary**: $57,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K1K 3A2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2023-06-22



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