Technical Metrics and Reporting Specialist

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Technical Metrics and Reporting Specialist

**What is the opportunity?**

This position supports operational excellence in delivery and support to provide best in class consistency and support to Enterprise & International Applications leadership and its towers for reporting / visualization services. With a focus on identifying and building out Business Intelligence and Insights for the Enterprise & International Applications Delivery (EIA) Teams as part of the EIA Planning Shared Services Team.

**What will you do?**
- Design, develop maintain and deliver dashboards, reports and services using Tableau or other data visualization tools
- Accountable for ongoing management of intake requests, scheduling, delivery of requests
- Champion data visualization and dashboard needs with the delivery of any new initiatives on time with high-quality and consistency.
- Automate processes related to dashboard and reports development.
- Coordinate, test and implement server or Tableau upgrades for the Planning Technology Infrastructure team (PTI).
- Partner with other dashboard developers to encourage collaboration, standardization, best practices, problem-solving, solution implementations for the overall benefit of E&IA.
- Ensure Tableau is optimized for peak efficiency as upgrades and report changes occur and conduct maintenance on all aspects of the supported infrastructure.
- Explore alternative options and recommend technology solutions and designs that meet requestor’s needs and deliverables.
- Maintain standards for analysis and reporting at all levels, including best practice data visualization techniques.
- Delivery with agility and transparency via Identify, document, manage and communicate delivery schedules, issues, risks, assumptions and constraints ongoing. Seeking management escalation support, as require
- Coordinate and mature an E&IA Data Visualization Community of Practice
- Must-have:_
- Strong hands-on experience developing dashboards and data-visualizations with Tableau.
- Proven knowledge of reporting and metric design and how to mine data and use it to tell a story about the health and status of the environment, platform, methodology or process being reported on.
- Solid use of MS Office tools, Data Modeling, SQL to query databases, create/update views, data loading, troubleshooting.
- Data Governance experience, ensuring that all data elements are captured, documented and used correctly across all dashboards.
- Data Modeling knowledge, for example: What the best practices are when consuming new data and how the table(s) should be created.
- Excellent verbal and written communications skills
- Self-motivated problem solver, who seeks to motivate team members by example. Strong team player
- Continuous improvement mindset. Comfortable with ambiguity
- Strong collaboration, organizational, skills and time management skills.
- Nice-to-have: _
- Experience in a matrix environment, such as a large, publicly-traded corporation.
- Understanding of Business Management tools: MIS, Planview, RBC Applications Tools.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-13-08:00

**Application Deadline**:
2023-01-13-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle is

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