Technical Metrics and Reporting Specialist

1 month ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

**What will you do?**

Technical Analysis, Design, Development, Implementation and Consulting. Day to Day Operations / Operational Excellence:

- Accountable for ongoing management of requests, scheduling, delivery of requests
- Works collaboratively with stakeholders from planning through to delivery of services requested.
- Identify and communicate issues, risks, or constraints that may block progress of deliveries. Seeking management support, as required.
- Participate in regular intake, status, and/or reporting on status of requests
- Develops, maintains, supports and improves dashboards including such items as:

- any automated processes in place to populate the dashboards (ex. Tableau)
- using a variety of technologies, data sources and connections, analyze, design, build and implement reports, dashboards and analysis, including, but not limited to financial, project, operational type data such as project, resilience and financial infrastructure costs.
- Delivers with agility.
- Explores options and recommends technology solutions or designs.
- Liaise closely with requestor and users to establish requirements and deliveries.
- Develop and communicate plans with accurate estimates for completion of requirements
- Conduct or participate in meetings of various sizes
- Ensures proper signoffs received before collaboratively scheduling implementations.
- Ensures report catalog is up-to-date with all definitions, requirements and processes documented.
- Support platform maintenance activities: such as Administer user permissions, platform access and security and perform environment capacity management for reporting environments. Coordinate, test to ensure GFT COO platform is ready for enterprise Tableau upgrades implementations.
- Support / maintain reporting standards and provide recommendations including best practice data visualization techniques.
- Identify and recommend opportunities for continuous improvements.

**What do you need to succeed?**

**Must have**:

- 2+ years of proven demonstrated experience with data visualization tools. Preferably Tableau or tableau-equivalent (Power BI example).
- General understanding of data management tools / technologies (SQL DBs, MS Access, various automation tools)
- Demonstrated experience of reporting and metric design, and how to mine data and use it to tell a story about the health and status of the environment, platform, methodology or process being reported on
- Advanced experience with Excel, including use of pivot tables and macros, Sharepoint
- Strong analytical and data organization skills
- High degree of self-initiative and sense of urgency

**Nice-to-have**:

- Highly inquisitive with focus on personal development and adoption of new tools and techniques
- Strong focus on simplification, efficiency, and automation of routine activities
- Demonstrated service oriented / support experience.
- Excellent written & verbal communication skills, with the ability to convey technical concepts to general IT or managers.
- Self-motivated problem solver. Strong team player
- Continuous improvement mindset. Comfortable with ambiguity
- Strong collaboration, organizational, skills and time management skills.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid
LI-POST
TECHPJ

**Job Skills**

Communication, Critical Thinking, Dashboard Reporting, Design, Group Problem Solving, Teamwork, Technical Troubleshooting

**Additional Job Details**

**Address**:
20 KING ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-05-10

**Application Deadline**:
2024-05-24

**I**nclusion** and E

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