ServiceNow Reporting Specialist

4 weeks ago

Toronto, Canada Tata Consultancy Services Full time

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Skills and Responsibilities:

• ServiceNow Reporting Specialist for Configuration Management, CMDB and ITAM (HAM/SAM)

• Role/Capability: ServiceNow Reporting Specialist for Configuration Management, CMDB and ITAM (HAM/SAM)

• Quantity: (1) Knowledgeable expert with specific ServiceNow subject matter expertise related to the end-to-end management of CMDB and ITAM dashboards and reports in ServiceNow including the CMDB health dashboards and creating standard enterprise reports.

• Reporting is required to publish accurate KRI and KPI data and monthly operational metrics.

• Configuration Management Database (CMDB) Fundamentals, and advanced reporting capabilities within ServiceNow2.

• ITAM Fundamentals, and advanced reporting capabilities within ServiceNow3. CMDB Health

• Dashboard Design, implementation and BAU operations including creating validating and monitoring IRE rules

• Experience with data in all tables and building required reports, dashboards etc. to support KPI

• Assists the Service Aware Mapping Team (Configuration Management + CMDB + IT Asset

• Management) as an experience ServiceNow SME to assist in the maturity, architecture, build and performance of the CMDB to ensure optimal performance and operation while validating the configuration and related integrations, workflows, automations, etc. are working correctly.

• IRE rules and ensuring the CMDB health dashboards are setup and operating correct based on completeness, correctness, and compliance.

• Threshold is to maintain 93-95% MoM.

• Description: We require an experienced ServiceNow CMDB/ITAM Reporting Specialists with expert knowledge of the HAM/SAM (Pro) IT Asset Management Modules and the CMDB Modules in ServiceNow.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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