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Office Coordinator

1 month ago

Montréal QC, Canada Lune Rouge Full time

**L'entreprise**

Notre client est une entreprise de technologie financière SaaS basée à Montréal qui connaît une croissance rapide. Cette entreprise dynamique en démarrage offre des solutions logicielles novatrices pour moderniser les activités de gestion de patrimoine et de comptabilité. Positionnée pour établir une forte présence sur le marché, la mission de notre client est de permettre aux entreprises d'optimiser leurs processus financiers.

**RELATION HIÉRARCHIQUE**

Titre : Coordinateur de bureau

Lieu de travail : Montréal, Québec

Relève de : PDG

**L'OPPORTUNITÉ**

Nous sommes à la recherche d'un(e) coordinateur(trice) de bureau hautement qualifié(e) et professionnel(le). Dans ce rôle, le coordonnateur s'occupera des comptes payables et recevable, de la facturation ainsi que de multiples tâches administratives. Ce poste requiert une personne proactive, organisée et capable de gérer plusieurs tâches simultanément dans un environnement dynamique de startup dans l'industrie du SaaS.

**RESPONSABILITÉS PRINCIPALES**
- Agir en tant que premier point de contact pour les demandes de renseignements et de soutien des clients par l'intermédiaire de notre système de soutien à la clientèle (Zoho).
- Documenter et suivre toutes les communications avec les clients dans Zoho.
- Établir et maintenir des relations solides avec les clients, en favorisant la confiance et la loyauté.
- Résoudre rapidement et efficacement les problèmes des clients, en faisant appel aux membres de l'équipe appropriés.
- Assurer un niveau élevé de satisfaction des clients en maintenant une communication claire, continue et professionnelle.
- Gérer les tâches quotidiennes liées aux comptes payables et recevables, y compris la facturation, les paiements et la conciliation bancaire.
- Assurer le suivi des comptes en souffrance, en veillant à ce que les paiements soient effectués dans les délais et en maintenant des relations positives avec les clients.
- Participer à l'élaboration des rapports financiers et fournir un soutien aux processus de clôture de mois et d'année.
- Assurer des tâches de gestion de bureau, y compris la commande de fournitures, la gestion de l'équipement de bureau et les responsabilités administratives pour soutenir l'équipe de Wealth Write Up.
- Organiser et coordonner des réunions, la gestion des calendriers et à l'organisation des déplacements des membres de l'équipe.
- Fournir un soutien administratif général, selon les besoins, du CEO et des autres membres de l'équipe.
- Maintenir un environnement de bureau organisé et efficace pour répondre aux besoins d'une équipe en pleine croissance.

**LE CANDIDAT**

**Qualifications**
- Expérience confirmée dans une fonction similaire au sein d'un environnement dynamique et rapide, de préférence dans une startup ou une société SaaS.
- Expérience préalable dans un environnement comptable ou financier.
- Connaissance des fonctions comptables de base.
- Expérience dans l'utilisation de Zoho, un atout.
- Solides compétences dans le service à la clientèle et aptitude à résoudre les problèmes.
- Excellentes aptitudes à la communication et aux relations interpersonnelles.
- Capacité à gérer plusieurs tâches à la fois et à établir des priorités de manière efficace.
- Haut degré d'intégrité et engagement à faire preuve de professionnalisme.
- Capacité à travailler dans une startup, dans un environnement rapide et dynamique.
- Esprit entrepreneurial.
- Bilingue (français et anglais).

**FORMATION**
- Diplôme technique en comptabilité ou dans un domaine connexe.

**The Company**

Our client is a rapidly growing Montreal-based Financial Technology SaaS company. A dynamic startup, the company provides innovative software solutions to modernize wealth management and accounting activities. Positioned to establish a strong presence in the market, our client’s mission is to empower businesses to optimize their financial processes.

**REPORTING RELATIONSHIP**

Title: Office Coordinator

Location: Montreal, Quebec

Reports to: CEO

**THE OPPORTUNITY**

We are seeking a highly skilled and professional Office Coordinator. In this role, the Coordinator will handle accounts receivable/payable and multiple administrative responsibilities. This position requires someone who is proactive, organized, and able to handle multiple tasks simultaneously satisfaction in a dynamic startup environment in the SaaS industry.

**KEY RESPONSIBILITES**
- Act as the first point of contact for customer inquiries and support requests through our customer support system (Zoho).
- Act of primary point of contact for all incoming inquiries and request for information, etc. in a professional and timely manner.
- Document and track all communication with clients in Zoho.
- Build and maintain strong relationships with customers, fostering trust and loyalty.
- Provide timely and effective resolution to customer issues, escalat