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IT Support Assistant
2 months ago
Here at Vecova, we are passionate about inclusion and believe we can improve the lives of all members of our community. We are a dynamic leader in the disability sector providing programs, services and enterprises designed to meet the needs of persons of all abilities through housing, employment and wellness services. We are a team of talented individuals, big-thinkers and collaborators, who embrace our values and guiding principles to drive our mission and vision forward.
“We are creating a workplace culture of inclusion and belonging where all team members feel heard and valued. We are a diverse group of individuals working towards a common and noble goal of inclusion for everyone.” - Kelly Holmes-Binns, Chief Executive Officer - Vecova
**THE OPPORTUNITY - IT SUPPORT ASSISTANT** (F/T, 8 Week Term)
**WHAT YOU WILL DO**
Employee Training
- Consult, prepare, and develop procedure manuals for various databases for key staff positions.
- Host online Microsoft Teams and Zoom training presentations on various topics.
- Demonstrate patience when explaining technical concepts
Database Audit, Management and Procedures
- Assist in conducting an audit of inventory assets across all of Vecova and update records as necessary.
- Create database reports as required
Customer Service & Communication
- Provide courteous service in a professional manner
- Communicate regularly with Senior Leaders and supervisors, responding to needs or identifying alternatives.
- Assess workflow to reduce costs, increase efficiencies and effectively deliver services.
- Participate in consultations and meetings as required.
Help Desk, Information Systems and Structures
- Coordinate or make system (hardware, software, peripheral) upgrades or changes to support employee workflow needs.
- Provide users with required information to access technical structures including:
- materials on creating and managing passwords and files
- Resolve end-user IT issues, such as password reset, software questions, hardware problems, internet connectivity, etc.
- Perform in-person or onsite repairs on hardware, software or peripherals.
- Recognize and escalate deeper or more complex issues to IT Systems Specialist.
- Prioritize work orders/help desk tickets according to need.
- Install new systems or software upgrades, as required.
**WHAT YOU BRING**
We are looking to engage team members with diverse skills, experiences and interests. These are some of the competencies and credentials we are looking for:
- Currently studying in a post-secondary program in Information Technology and/or related field
- Proficient in help desk support including Microsoft products.
- Strong knowledge of PC hardware, software and peripherals in a Windows environment.
- Demonstrates:
- confidentiality with handling highly sensitive and confidential information
- excellent customer service skills
- excellent time management and organizational skills
- ability to work independently
- problem solving and decision making skills
- Be between 15 and 30 years of age at the start of the employment.
- Be a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation.
**WHEN YOU WORK AT VECOVA**
No two days will be the same You’ll have the opportunity to embark on a gratifying career with an organization that puts people first. We offer competitive compensation, onsite fitness programs, and flexible work schedules to spend time with family, pursue adventure or take time for interests outside of work.
**OUR COMMITMENT TO DIVERSITY AND INCLUSION**
**Job Types**: Full-time, Internship
**Salary**: $18.00 per hour
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Calgary, AB
