Pension Services Coordinator

1 month ago

Toronto, Canada OPTrust Full time

Pension Services Coordinator

Department: Member Experience and Pension Operations

Type: Contract - 18 months

Location: Toronto

Posting Date: October 31, 2023

At OPTrust,
_paying pensions today, preserving pensions for tomorrow_ is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust - from London, Toronto, and Sydney - makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well. Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone.

What OPTrust Offers You- Unique culture rooted in our core values - collaboration and teamwork, integrity, respect, flexibility, and excellence and continuous improvement - reflected across the team.- Dedicated business strategy for inclusion, diversity and equity with multiple, meaningful opportunities to participate.- Flexible, hybrid work model being implemented to balance the benefits of working from home and the collaborative teamwork experience in the office.- Optional membership in our world-class defined benefit pension plan.- A purpose-driven environment, including the opportunity to contribute to OPTrust’s climate change and responsible investing programs.- Comprehensive benefits package focused on your health and wellness, including dental, vision and extended health benefits after six months of consecutive employment.

About the Role

What You’ll Do-
- Develop and coordinate statistical and caseload activity reports using SQL on a departmental and team basis in relation to organizational, departmental and team goals. Statistical analysis will also include creating Excel and Microsoft Power BI graphs, charts, and trend analysis and co-ordinating distribution of statistical information to management and team members.- Take initiative to resolve sensitive or outstanding cases across the Member Experience department and provide comprehensive details of specific issues to product managers, senior department team members or other stakeholders.- Compose formal correspondence to Plan members, employers, or other stakeholders face to face, by telephone, in writing or other media.-
- Execute data interface processing, data/contribution reconciliation and communications with pension plan employers and other pension plans.- Monitor to ensure data quality meets operational standard, identify and document trends in data problems and present information and recommended solutions to employers or escalate to other senior staff and manager for action.-
- Ad hoc travel in Ontario to deliver and/or assist with meetings, presentations, or information booths.

What You Bring- Post-Secondary Education in a related field coupled with 3-5 years pension administration experience.-
- Effective customer service skills.- Proven analytical, oral, and written communication skills.- Demonstrated ability to think proactively, take initiative, handle multiple priorities, meet deadlines, and offer alternative solutions to facilitate issue resolution.- Genuine desire to share knowledge, and act as a resource to others.- Effective interpersonal skills as well as the enthusiasm and commitment to support team goals and organizational values.- Commitment to the completion of pension administration related courses such as PPAC 1 and 2 would be required.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity and equity in everything we do. We know a diversity of backgrounds, cultures and perspectives are critical to creating long-term value. OPTrust is an organization engaged in building on our unique and diverse strengths. If you require an accommodation at any time during the recruitment process, or have preferred pronouns, please send a message to

, or discuss your needs with the Recruitment Consultant during the telephone screen. We will do our best to work with you and provide appropriate accommodation.

We thank all interested applicants, however only those under consideration will be contacted.

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