Administrator ERP System

5 months ago

Mississauga, Canada Chartwell Full time

**Key Activities**:
The System Administrator, ERP must.
- Provide technical help, support, and management of the incident and request workflow for all ERP systems, ensuring best practices are being followed.
- Review, troubleshoot, resolve and/or escalate system errors and issues to the system vendor when necessary.
- Perform user access and role provisioning related tasks.
- Assist in development of standard reports for ongoing customer needs.
- Provide support when needed to project teams during upgrades and enhancements.
- Follow strict adherence to documentation standards for all incidents.
- Follow strict adherence to all IT general controls, supporting compliance reporting and directly participating in a disciplined incident management framework.
- Follow IT Service Management and Asset Management best practices, following operating procedures, adhering to standards of quality (process and product)
- Develop SOP's and documentation and ensure existing documentation is up to date and organized.
- Participate in rotational standby/on-call duties as needed.
- Perform administrative tasks as required.
- Stay abreast of emerging technologies.

**Skills & Abilities**:

- **Bilingual French/English an asset**:

- Proven knowledge in SQL scripting.
- Proven knowledge of and experience with ERP software and database structure.
- Provide ongoing support and troubleshooting, root cause analysis, and problem management.
- Excellent creative and analytical skills
- The ability to work independently, to be proactive and self-sufficient.
- Effective communication skills that include strong written, oral and presentation abilities.
- Self-motivated, creative and innovative with the resources at hand.
- Strong team player.

**Qualifications**:
**_Experience: _**
- 3+ years progressive Information Systems experience working with ERP implementations and support.
- Experience with Yardi ERP software is considered an asset.
- Full cycle accounting experience is considered and asset.
- A working knowledge of Customer Relationship Management processes is considered and asset.
- A working knowledge of Electronic Health Record processes is considered and asset.
- Experience in the seniors housing, health care or real estate sector and/or multi-site enterprise is considered an asset.

**_Education: _**
- College or University degree in Computer Science, Management Information Systems, Software Administration or equivalent.
- ITIL certification or applied knowledge is considered an asset.

**Special Requirements**
- Availability to work non-standard hours and be flexible concerning workdays.
- Irregular work hours required during peak deliverable periods.
- Occasional travel to corporate offices and/or residence locations.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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