HR Coordinator Iii, HR Operations

6 months ago

Montréal, Canada TD Bank Full time

**HR Coordinator III, HR Operations**:

- 424395BR

**Job Category - Primary**
- Human Resources

**Work Location**
- 50 Boulevard Cremazie West

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 35 heurs

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

HR Service Delivery provides expertise and support to the HR Community while ensuring a positive employee experience. This group is committed to enable and operationalize HR Service strategies to enhance the employee experience; develop global implementation strategies and execute with excellence. The HR Service Delivery team encompasses the areas of TDI HR Shared Services, the Canadian HR Contact Centre, Payroll, Employee Programs, Disengagements, Executive Services, Benefits & Leave Administration and HR Operations and Processing. The HR Service Delivery team is committed to delivering value-added advice and support to the employee, People Manager and HR Community through centralized services. The HR Service Delivery teams in London, Toronto and Markham fully support each other in providing a high-quality experience for TD employees, Retirees, People Managers and HR Advice & Business Partners in responding to inquiries and handling transactions.

**Job Details**
- The TDI-GI Disability Management team is responsible for the processing of status reports received by the vendor for short term disability and long-term disability. They communicate updates to the payroll team so that the employee's pay reflects the current employee status.
- They follow up to ensure that the cases are processed in accordance with the SLA. From time to time, they may be involved in escalating complex cases. In this context, the team acts as a hub for multiple stakeholders including the impacted employee's people manager, the insurer adjudicating the claim, the payroll team, the HR Advice team, and the Workplace Health & Safety Boards.- Work with our external vendor to ensure processes and practice align with TD policy while keeping the employee experience at the forefront.
- Handle escalated issues and provides guidance on escalations, coordinating between Group Manager - TDI Payroll group, Manulife, VIP Support team, HR business units and engaging HR support groups for problem resolution, as needed.
- Review and manually process TDI medical leaves, while partnering with the appropriate parties to implement in a satisfactory manner for all parties involved, as well as to minimize and mitigate the risk to the Bank.
- Inbox management - manage a very high volume of inquiries/requests from all TDI LOB's through our central inbox while maintaining SLA.
- Deliver a legendary employee experience by communicating with employees from end to end while liaising with HR support groups and external partners to provide timely and accurate resolution of inquiries/requests.
- Perform complex case file reviews on behalf of HR Advice and Employee Relations.
- Ensure prompt and thorough resolution of complex issues by engaging partners and stakeholders as required, escalating as necessary, and ensuring closure of issues or escalations in a timely manner.
- Proactively identify opportunities to enhance productivity, effectiveness and efficiency and participate in the implementation and evaluation of process improvements.
- Strong Analytical problem solving and investigative skills.
- Organized, detail oriented and ability to multi task under tight deadlines.

**Job Requirements**
- Excellent organizational and time management skills in order to ensure that service level commitments and payroll deadlines are met, and accuracy is maintained.
- Willingness to learn and flexibility to grow in a changing environment.
- Proven ability to provide excellent, prompt and effective support to HR partners, people managers and employees.
- Demonstrated ability to be solution oriented and able to work successfully through changing priorities.
- Well-developed communication and relationship building skills.
- Self-starter who can work independently and function well within a team.
- Familiarity with the HR system and VIP and Workday would be an asset
- Research and analytical ability to review information and draw appropriate conclusions.
- Strong service orientation and interpersonal skills.
- Strong organization and time management skill; effective prioritization ability.
- Previous experience in HR is an asset, ideally familiarity of Disability Management (Leaves)
- Ability to review and understand complex short term/long term leaves
- Familiarity with HR manual, policy and process would be an asset.
- Undergraduate degree
- 1-2 years relevant experience

**Additional Information**
- This role requires the incumbent to be flexible to meet multiple shift requirements based on 1-2 years relevant experience
- business needs.
- A great opportunity for someone to learn new business
- Will be required to work some statutory

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