Inside Sales and Merchandising Consultant

6 months ago

Kitchener, Canada Spicers Canada ULC Full time

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.

We’re based in Vaughan, Ontario, with 16 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a full-time **Inside Sales and Merchandising Consultant **located in Kitchener, Ontario, reporting to the Customer Service Manager.

**Your Challenge**:
Under the supervision of the Customer Service Manager, the duties and responsibilities of the Inside Sales & Merchandising Consultant include, but are not limited to, the following:

- Inputting customer orders in the system to ensure timely printing of invoices in the warehouse and delivery of product
- Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently
- Delivery coordination
- Receiving customer feedback and escalating/resolving issues as required
- Maintaining and sharing knowledge of the Company’s line of products
- Establishing and maintaining positive relationships with customers and Outside Sales team;
- Prepare quotations, source vendors, check inventories, confirm price and shipping information and advise relevant staff & departments
- Determine all relevant information has been provided by customer (options/costs/time frames)
- Approve quotations and purchase orders and proofread all documentation
- Advise customers using all provided communication channels on all relevant information and keep Account Managers informed on order status
- Place orders with vendors and approve invoices
- Order samples from vendors
- Respond to customer and employee inquires
- Work out “M” weights / feet per roll etc.
- Source product when required
- Attend sales meetings to ensure outgoing product and market information is current; and
- Other additional administrative duties as required.

**Your Qualifications**:

- Post-secondary diploma or the equivalent combination of education and experience;
- Minimum 1 - 3 years’ experience in sales and customer service;
- Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset;
- Strong communication skills (both oral and written);
- Proficient in using MS Office;
- Excellent attention to detail;
- Excellent customer service skills;
- Strong organization and time-management skills;
- Punctual, dependable, and reliable;
- Excellent teamwork and team building skills;
- Self-directed and self-motivated; and
- Ability to manage multiple projects and priorities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What are your salary expectations?

**Experience**:

- Sales: 2 years (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in Kitchener, ON N2R 1K1

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