Inside Sales Associate

2 weeks ago

Kitchener, Canada NEXT SUPPLY Full time

**Inside Sales Associate**

**Kitchener Location**

**NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics -setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.**

**What you will do**:

- Work within a Sales Group setting including Outside Sales and Project Management to fulfill our customer quotes and order entry requests with sound knowledge of the products we offer.
- Work with Outside Sales to secure orders and cultivate customer relations.
- Be logged in and ready to answer calls as promptly as they come in.
- Proactively contact customers to close opportunities or maintain our customer service.
- Work with Procurement or Vendors directly to source and secure non-stock products.
- Work with the various Warehouse and Logistic Departments to fulfill customers order expectations.
- Manage difficult/emotional customer situations and adapt as necessary.
- Enter Customer Complaint Forms when our service commitment has not been met.
- Maintain dates on Open and Future Orders in accordance with our customers’ requirements.
- Any other duties as required.

**What we require**:

- Highly motivated with a positive work ethic.
- Able to work well under pressure, multi-task with attention to detail, and communicate effectively in a fast-paced environment.
- Able to type 60wpm or better.
- Able to understand and relate to Customer urgency and get others to react accordingly.
- Able to complete duties in a timely manner with accuracy.
- 2+ years of previous experience in a similar role.
- Strong product knowledge of plumbing and hydronic supplies.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Computer literate in Microsoft Office.
- Must be team oriented.
- Work on-site at the Kitchener location.
- Produce a clear police record check.

**We thank all applicants for their interest in NEXT Supply but only those selected for an interview will be contacted.**

**We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.**

**Experience**:

- Plumbing: 2 years (required)

Work Location: In person

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