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Assistant Client Care Coordinator

4 months ago

Etobicoke, Canada Home Instead Senior Care Full time

#INDE

The Lead CAREGiver is expected to provide a variety of support and assistance for CAREGivers in the community and clients who require extra support. Our services are meant to enrich the quality of life for older adults and their families. The Lead CAREGiver position helps support fellow CAREGivers in their pursuit to help clients and their families meet the challenges of aging with dignity, pride, care, and compassion. The Lead CAREGiver is expected to be on call for shift work as scheduled, perform client to CAREGiver introductions and serve as a role model and mentor to other CAREGivers. The Lead CAREGiver will occasionally be assigned to administrative tasks, such as providing clerical, training and quality assurance support.

**As a Home Instead employee, you receive**:

- **Job Training** - initial and on-going training is consistently provided
- **Work Local** - serve seniors in your own community
- **Social Environment** - give you the opportunity to meet new people, develop meaningful relationships and work cohesively with a team
- **Personal Satisfaction** - you will make a difference in someone’s life
- **Growth Opportunities** - grow your career in various avenues
- **Competitive Compensation Plan** - includes company benefits and RRSP matching

**Essential Job Functions**:

- Travel across our territory to provide coaching and quality assurance to CAREGivers in the field, in clients homes.
- On site and in the clients home, the Lead CAREGiver will:

- Provide coaching to peers in a positive, encouraging manner.
- Have clear communication when working with CAREGivers in describing requirements and expectations of their role and responsibilities with the clients Care Plan.
- Have clear communication with clients and their family members.
- Patience to explain and show new CAREGivers new skills repeatedly until they understand.
- Care for the CAREGiver to ensure they have all the tools and resources to be as successful as possible.
- Participate in making recommendations for additional Home Instead training to the Education Coordinator.
- Work closely with the Client Care Coordinator and General Manager to flag concerns and service challenges before they become big problems.
- Schedule, collect feedback, and perform CAREGiver Annual Reviews.
- Schedule time off needs by the 15th of the month for the upcoming month and keep time-off requests within position limits referenced in first bullet point above.
- Present self in professional, polished manner wearing Home Instead polo assignment and name badge to each assignment.
- Perform CAREGiver to client introductions as scheduled.
- Attend and participate in the execution of our quarterly CAREGiver Celebration meetings.

**Physical Requirements**:

- Ability to lift, push or pull maximum of 25 pounds
- Ability to bend, twist, stoop, kneel and reach
- Ability to withstand exposure to dust, cigarette smoke, mold, mildew, and cleaning solutions
- Ability to treat and care for clients and their property with dignity and respect
- Ability to adapt to various living environments and locations
- Ability to communicate with clients in a friendly and congenial manner
- Ability to work in home with cat(s) or dog(s)
- Ability to provide personal care to both genders

**Job Requirements**:

- Valid Drivers License and Car Insurance
- Valid Personal Support Worker certificate
- A reliable vehicle as driving is a requirement of the role
- A clean 3 year uncertified drivers abstract
- Ability to work 3 holidays per year
- Work week will be between Tuesday to Saturday or Sunday to Thursday
- Hours of work will be alternating between 7am - 3:30pm, 8:30am - 5pm or 10:30am - 7pm
- Ability to work a minimum of two 4 hour shifts per week as a CAREGiver/PSW in emergency call off situations
- Employment will be conditional until a clean Criminal Record or Vulnerable Sector Check is produced_
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Salary**: $19.00-$20.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Licence/Certification:

- Drivers License (required)

Willingness to travel:

- 75% (preferred)

Work Location: In person

Expected start date: 2024-03-25