Client Care Specialist

5 hours ago

Barrie, Canada Home Care Assistance of Barrie, Ontario Full time

**Client Care Specialist**

Are you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Specialist you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong relationships, creative on building our services and ensuring a positive experience. Ideally, you are passionate about health care, have excellent communication skills, and possess a proactive approach to sourcing and engaging clients and internal staff. Whether you work in the office, in the community, or a health care facility
- you will play a lead role in providing connected, accessible, client centered care.

As a valued team member your mission will be to help our clients, be healthier at home, while you benefit from our support for professional growth and development.
- Speaking with prospective clients during the intake process, explaining our services, differentiators and scheduling assessments.
- Conducting assessments with prospective clients, gaining an understanding of their needs, addressing their questions and concerns, building relationships with their families and converting them into our clients.
- Proactive care management for clients to include regular home visits, management of our care plans and support for our client needs.
- Ensuring that our caregivers are adequately trained to deliver client care as outlined in the care plan.
- Providing extra support for new client cases, including home visits within the first two weeks of service, to ensure complete client satisfaction.
- Working with team members to ensure high quality service delivery and ongoing client and employee satisfaction.
- Providing after hours support for our clients, referral partners and prospective clients.
- Actively follow up with potential and active contacts in our community.
- Maintain a record of interactions in WellSky and CINCH.
- Represent Home Care Assistance at local industry and community events.
- Manage special campaigns.
- Participate in caregiver training and orientation.
- Developing, monitoring, and updating detailed care plans, as assigned.
- Directing the wellness staff and ensuring their responsibilities are completed in an accurate and timely manner.
- Providing medication support and administration.
- Responding to all emergency situations.
- Completing pertinent reports correctly and in keeping with assigned deadlines.
- Meeting the Standards of the College of Nurses of Ontario at all times.
- Meeting the Ministry of Labour documentation requirements.
- Work Monday to Friday day shift.
- Rotation of On-Call evenings and weekends every 5 week, as needed.
- Educating training for employees.
- All other duties, as assigned.

**Other key qualifications for this position will include, but are not limited to**:

- Good standing with College of Nurses of Ontario as RPN ( registered practical nurse)
- Over 3 years of nursing experience in Long Term Care, Community and Retirement facilities
- Valid First Aid and CPR certificate is preferable.
- Strong communication and customer service skills
- Ability to accurately follow written and verbal instructions.
- Computer skills
- Ability to communicate to our residents, their families, colleagues, etc., in a friendly and professional manner.
- Comfortable with building business relationships and community engagement
- Effective time management skills to work under specified time constraints and in accordance with job routines, while observing policies and procedures as well as applicable work standards and safety regulations.
- The ability to focus on multiple tasks in a fast-paced work environment.
- Must be able to anticipate problems and use sound judgment and tact in handling confidential matters.
- Vulnerable sector screen, and satisfactory professional references.
- A valid driver’s license and access to a reliable vehicle

**Benefits**:

- EAP ( Employee Assistance Program)
- .4% Vacation Pay on every pay
- Group benefits after completion of 3 months
- Employee discounts for attractions, events and other services

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