Training Coordinator

4 weeks ago

Toronto, Canada Numinus Full time

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

**Our North Star**: Be the most trusted brand in the psychedelic space.

**Our Mission**:We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

**Our Vision**: A world where everyone feels connected and whole.

**Our Values**
- Be in service to self and others
- Build something that captures our collective ideals
- Be dedicated to the art and the science
- Have courage to do the right thing

**Training Coordinator - Full Time, Permanent, Remote**

As the Training Program Coordinator for our psychedelic training programs, you will play a crucial role in the planning, coordination, and execution of training initiatives related to psychedelic-assisted therapy. You will work closely with the Training Team to ensure the successful delivery of training programs while supporting both instructors and learners. This individual is exceptionally organized, can balance multiple priorities, and is a team player that embodies our mission, vision, purpose, and values in all interactions with staff and clients.

**Responsibilities**:
Program Coordination:

- Assist in the development, planning, and scheduling of psychedelic training programs, workshops, and events.
- Coordinate logistics for training sessions, including Zoom set-up, materials preparation, and participant registration according to program calendar
- Provide administrative support to Training team including scheduling of meetings, preparing of agendas, recording and maintain meeting minutes, and development of reports.
- Maintain data trackers and dashboards with relevant participant data
- Provide support with Marketing activities, including engagement with online communities and social media groups to help promote Numinus Training programs.

Participant Support:

- Serve as the primary point of contact for program participants, addressing inquiries and providing information about training programs.
- Assist participants in the registration process, ensuring a smooth experience.
- Provide basic technical support for learners
- Process refunds and escalate disputes to management as appropriate
- Maintain online learning library and resources
- Support and troubleshoot challenges with internal and external trainees to ensure optimal learning experience

Training Materials Management:

- Coordinate the production and distribution of training materials, including manuals, handouts, and multimedia resources.
- Ensure that all materials are up-to-date and relevant to the training content.
- Develop and maintain moderator notes in alignment with session agendas
- Complete grading in LMS platform as required

Instructor Support:

- Liaise with instructors to ensure they have the necessary resources and support for successful training delivery.
- Schedule and coordinate training team meetings and debriefs
- Provide moderation support to ensure optimal engagement and delivery of live sessions

Accreditation:
Program Improvements:

- Collate learner feedback and provide summarized reports on the quality and effectiveness of training programs through participant survey and assessment data.
- Collaborate with training team staff to implement improvements as needed.
- Additional support duties as required

**Key Competencies**:

- Ability to work in fast-paced environments and multi-task effectively
- Excellent customer service and communication skills
- Strong organizational and interpersonal skills
- Exceptional attention to detail.
- Ability to work collaboratively in a team environment.
- Ability to understand and quickly adopt web-based technologies
- An empathetic and inclusive approach to education.
- Adaptability and flexibility in a dynamic work environment.
- Ability to motivate and engage learners.

**Ownership**:

- Training communication tools and accounts
- Scheduling and registration
- Moderation and material preparation

**Influence**:

- Training program customer service experience
- Learner conversion and sales
- Instructor support and growth

**Education and **Qualifications**:

- Bachelor's Degree in a related discipline
- 2+ years' experience working in an educational environment or academic administration
- Experience using an LMS is considered an asset
- Knowledge of basic medical terminology and therapeutic approaches is an asset

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