Training Coordinator

3 months ago

Toronto, Canada Moody's Full time

The
**Training Coordinator** supports the overall Learning Solutions business and its clients through the scheduling of trainers via Moody’s contracted Vendors. The role requires the ability to communicate clearly with internal teams and external vendors to provide consistency in approach to scheduling of training delivery.

They may also represent Scheduling in cross functional teams throughout the organization (New York, Toronto, Montreal, London, Dubai, India and Hong Kong). In addition, they will assist with the global public seminar schedule as well as client specific scheduling requests and contribute to creating and implementing process improvements for the larger Operations team to increase productivity and reduce costs.

**ROLE OPEN TO CANADIAN RESIDENTS ONLY. NEITHER SPONSORHIP NOR RELOCATION IS AVAILABLE.**

**Responsibilities**:

- Manage and have oversight of the current year global public seminar schedule; setting dates and locations, working with vendors to assign trainers, and ensuring all relevant personnel are updated in a timely manner
- Keeping the public schedule current so that it can be referenced by team members. The Training Co-ordinator must ensure dates/locations on the MA website are accurate which assists with the overall public seminar client experience
- Regularly update the scheduling tools to ensure trainers’ delivery dates are accurate and current at all times - working closely with the vendors and trainers to ensure they are aware of their schedules and advised in a timely manner if any changes are required - proactively adjust trainer schedules as business requires
- Depending on enrolment levels for public seminars will make “go/no go” decisions up to 30 days before the scheduled delivery date - following predetermined guidelines for the decision-making process - will communicate the decisions in a timely manner - assessing profitability for the business is a key part of the decision to proceed or cancel
- Responsible for fulfilling scheduling requests from specific clients in the US, Canada and Latin America regions. Work with Sales Reps, Training Coordinators, Learning Partners to identify potential trainers while considering other factors such as content readiness, travel time, travel preferences, etc. Work with vendors to check trainer availability, reserve slots, follow up with relevant personnel and finalize the training assignments in a timely fashion.
- Work with Legal to issue SOWs required for Public and In-house client sessions. Ensure signed client contracts are received prior to training deliveries and all vendors have the required Statement of Work (SOWs) to deliver the training programs.
- Act as backup for other members of the scheduling team as required.
- Work with Scheduling team members to create and implement process improvements to increase productivity and response times to service requests
- Represent the Scheduling team at meetings or events as required
- Provide training and support to existing / new members of the team
- Assist with operational matters as they arise such as financial details, course scheduling, maintenance of course lists, also assisting instructors with training materials and other requests
- Pull accurate reports with regard to registrations from the ecommerce portal and ensure website is updated with cancellations / reschedules in a timely manner.

Education & Work Experience:

- Bachelor’s degree required (business or finance preferred)
- Solid work experience in a service organization (previous experience in a training environment is essential)
- Proven client service skills

Technical
- Strong knowledge of Microsoft Office (Excel, Word, Visio, and PowerPoint), SharePoint

**Skills**:

- Strong customer orientation and an eagerness to excel and be part of a dynamic team
- Excellent written and verbal communication skills in English (Spoken and written fluency in other languages will be considered an asset)
- Excellent organization and planning skills are essential
- High attention to detail and problem solving skills
- Able to multi-task and work within a changing, high energy environment
- Able to work under tight deadlines
- Fluency in English is essential, additional languages would be an asset

Management
- Ability to work autonomously and within a team environment
- Ability to coordinate projects using own initiative and with mínimal supervision
- Displays interpersonal and leadership skills

**The Department / Team**:
Moody’s Analytics, a division of Moody’s Corporation (NYSE: MCO), is the world’s leading provider of credit analysis and related tools, including quantitative credit risk models, credit analysis software, portfolio management analytics, economic research, financial data, pricing and valuation services, and specialized consulting services. Moody’s Analytics also distributes investor-oriented research and data developed by Moody’s Investors Service as part of its rating process, incl

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