Resident Services Assistant

2 weeks ago

Victoria, Canada Baptist Housing Full time

**Our Promise**

Baptist Housing. It's your career At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. Currently, we have a part-time Resident Service Assistant position available to serve at our Shannon Oaks location in Oak Bay.

**About You**

You embody a service-orientated approach, consistently, responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, adeptly navigates challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position.

**Must Haves**
- Secondary school graduation
- Formal training in basic accounting and the use of Microsoft Word and Excel
- Completion of the Emergency First Aid-Community Care training with St.Johns Ambulance or equivalent
- A minimum of 3 years experience as a Resident Services Assistant or an equivalent combination of training and experience.
- Current Food Safe Certification (applicable for Overnight Resident Services Assistant only)

**About The Role**
- Provides reception and answers inquiries for residents and visitors both by telephone and in person
- Ensures agency, contractor and volunteer sign-in and sign-out.
- Completes general office duties, such as photocopying, faxing, preparing and distributing mail; filing; ordering office supplies; maintaining office equipment and collecting and rolling coins from laundry machines.
- Book guest suites and guest meals.
- Develop a variety of documents, such as letters, spreadsheets, reports, notices for residents, posters and menus.
- Records, produces and distributes meeting minutes.
- Facilitate the placement of new residents, including setting up new resident files and coordinating lockers, parking, and keys.
- Maintains a database and other confidential resident information in compliance with the applicable privacy legislation.
- Tracks tenancy changes, reports these to BC Housing and reconciles tenancy summaries sent from BC Housing.
- Complies daily lists and monthly censuses of resident and guest attendance at meals for both Baptist Housing and the hospitality provider for billing purposes.
- Tracks and invoices amounts owing from residents for rent and various incidentals such as housekeeping and meal charges, and responds to resident inquiries regarding these accounts.
- Collects amounts owing from residents and communicates with residents regarding overdue accounts.
- Balances and forwards reports to head office for resident rents and pre-authorized debits; processes accounts payable, assigns account codes, and forwards them to head office; Reconciles monthly revenues from service providers.
- Assists the administrator in the completion of annual resident rent subsidy reviews in accordance with BC Housing regulations.
- Creates quarterly invoices to allocate billable items, such as utilities, across the campus.
- Maintains and balances petty cash.
- Produces bank deposits and travels to the bank to make deposits and pick up and drop off Head Office mail.
- Responds to resident issues in the administrator's absence, resolving minor issues and referring major issues to the administrator's designate.
- Receives maintenance requests and communicates these to the maintenance team.
- Maintains resident earthquake kits.
- Assists the administrator with various projects as required.
- Maintains an effective communication log to ensure the transfer of necessary information between all resident services assistants.
- Participates in team meetings, relevant committees and resident events

**About Us**

Baptist Housing provides enhanced living communities and exceptional care to over 2700 seniors in British Columbia. We provide long term care, assisted living, independent living, and home support in our communities in Kelowna, Vancouver, and Victoria. We serve through a culture of caring where we put the wellness of our residents first in a person centred approach. We live out

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