Resident Services Assistant

7 months ago

Victoria, Canada Baptist Housing Full time

**Our Promise**

Baptist Housing. It's your career At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. Currently, we have two Resident Service Assistant positions available to serve our Oak Bay Campus in Victoria.

**About You**

You embody a service-orientated approach, consistently, responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, adeptly navigates challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position.

Must Haves
- Secondary school graduation
- Formal training in basic accounting and the use of Microsoft Word and Excel
- Completion of the Emergency First Aid-Community Care training with St.Johns Ambulance or equivalent
- A minimum of 3 years experience as a resident Services Assistant or an equivalent combination of training and experience.
- Current Food Safe Certification (applicable for Overnight Resident Services Assistant only)

**About The Role**
- *There are two available positions, a Resident Services Assistant and an Overnight Resident Services Assistant_

**Resident Services Assistant**
- Provides reception and answers inquiries for residents and visitors both by telephone and in person
- Ensures agency, contractor and volunteer sign-in and sign-out.
- Completes general office duties, such as photocopying, faxing, preparing and distributing mail; filing; ordering office supplies; maintaining office equipment and collecting and rolling coins from laundry machines.
- Book guest suites and guest meals.
- Develop a variety of documents, such as letters, spreadsheets, reports, notices for residents, posters and menus.
- Records, produces and distributes meeting minutes.
- Facilitate the placement of new residents, including setting up new resident files and coordinating lockers, parking, and keys.
- Maintains a database and other confidential resident information in compliance with the applicable privacy legislation.
- Tracks tenancy changes, reports these to BC Housing and reconciles tenancy summaries sent from BC Housing.
- Complies daily lists and monthly censuses of resident and guest attendance at meals for both Baptist Housing and the hospitality provider for billing purposes.
- Tracks and invoices amounts owing from residents for rent and various incidentals such as housekeeping and meal charges, and responds to resident inquiries regarding these accounts.
- Collects amounts owing from residents and communicates with residents regarding overdue accounts.
- Balances and forwards reports to head office for resident rents and pre-authorized debits; processes accounts payable, assigns account codes, and forwards them to head office; Reconciles monthly revenues from service providers.
- Assists the administrator in the completion of annual resident rent subsidy reviews in accordance with BC Housing regulations.
- Creates quarterly invoices to allocate billable items, such as utilities, across the campus.
- Maintains and balances petty cash.
- Produces bank deposits and travels to the bank to make deposits and pick up and drop off Head Office mail.
- Responds to resident issues in the administrator's absence, resolving minor issues and referring major issues to the administrator's designate.
- Receives maintenance requests and communicates these to the maintenance team.
- Maintains resident earthquake kits.
- Assists the administrator with various projects as required.
- Maintains an effective communication log to ensure the transfer of necessary information between all resident services assistants.
- Participates in team meetings, relevant committees and resident events

**Overnight Resident Services Assistant**
- Provides reception and answers inquiries from residents and visitors, both by telephone and in person
- Complete the incident report forms as required.
- Light janitorial cleaning and general housekeeping maintenance.
- Sett

  • Resident Services Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **The Opportunity** Baptist Housing. It’s your career! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. As the Resident...

  • Resident Services Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **Our Promise** Baptist Housing. It's your career! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. Currently, we have a...

  • Resident Services Assistant

    3 months ago

    Victoria, Canada Baptist Housing Full time

    The Opportunity At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative...

  • Assistant Resident Manager

    4 months ago

    Victoria, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **Victoria**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer...

  • Assistant Resident Manager

    7 months ago

    Victoria, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **Victoria**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer...

  • Resident Care Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **Resident Care Assistant** **Marrion Village | Victoria | Casual** **About You** You possess a genuine sense of compassion, empathy, and understanding, reflecting a deep respect for the unique needs and experiences of each resident. You embody patience, kindness, and approachability, fostering trust and comfort among residents. Your exceptional...

  • Resident Care Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **The Opportunity** At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As a resident care assistant, you foster positive relationships and...

  • Resident Services Manager

    4 days ago

    Victoria, Canada Ross Place Seniors Community Full time

    **Resident Services Manager** Ross Place is an all-inclusive senior’s community in the heart of historic Victoria, BC. Our vibrant residence has been voted Best in the City for 4 years and offers 142 independent living suites and 40 Island Health subsidized assisted living suites. Ross Place is proudly owned and operated by VRS Communities Society, a...

  • Resident Services Coordinator

    5 days ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica On the Gorge_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a...

  • Resident Services Coordinator

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **Amica Douglas Hosue** **Full Time** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Overview: **RESIDENT SERVICES COORDINATOR** **_ Amica Douglas House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Overview: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and...

  • Resident Services Coordinator

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Victoria_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized...

  • Resident Services Assistant

    5 days ago

    Victoria, Canada Baptist Housing Full time

    Baptist Housing provides enhanced living communities and exceptional care to almost 2000 seniors in British Columbia. We serve through a culture of caring, demonstrating Servant Leadership, collaborating in Teams, building relationships and FUN! The Victoria Team is looking for Casual **Resident Services Assistants **to join our team at Shannon Oaks, Oak...

  • Residence Coordinator

    7 months ago

    Victoria, Canada IDM Youth Services Inc Full time

    Have you been looking for an opportunity to work for an organization where you can make a positive impact? Are you passionate about helping others and have strong leadership abilities? Do you have experience and understand both the challenges and rewards of working with at-risk youth? Do you want to support the training, leadership and supervision of a team?...

  • Resident Care Assistant

    7 months ago

    Victoria Vale, Canada Graceview Residence Full time

    **About us** Graceview Residence is a privately owned and operated senior care residence in the heart of the Valley. Location in Victoria Vale, NS, only a few short mins from Middleton. We offer long-term care and respite services, providing a home style, hoslistic care to all seniors. Resident Care Associate **Duties**: - Provide care services to...

  • Residence Coordinator

    4 months ago

    Victoria, Canada IDM Youth Services Inc Full time

    At IDM Youth Services (IDMYS) we believe that all people have the right to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to one of the most vulnerable populations, at-risk children and youth. All-inclusive care is everything from cooking, cleaning, driving to and from appointments, administering...

  • Residence Coordinator

    7 months ago

    Victoria, Canada IDM Youth Services Inc Full time

    Have you been looking for an opportunity to work for an organization where you can make a positive impact? Are you passionate about helping others and have strong leadership abilities? Do you have experience and understand both the challenges and rewards of working with at-risk youth? Do you want to support the training, leadership and supervision of a team?...