Bilingual Customer Service Specialist

6 months ago

Toronto, Canada CMLS Financial Full time

**Bilingual Customer Service Specialist (Call Centre)**
**Toronto, ON**

**Salary**:$50,000/yr

Are you passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Customer Service Specialist (CSS) today.

**About the role**:

- Maintains and builds positive customer experiences by providing exceptional customer service
- Adheres to verification processes to ensure protection of private information
- Maintains a thorough knowledge of mortgage products and services
- Quickly and accurately completes transactions within Service Level Agreements (SLAs)
- Ensures documentation and guidelines of policy/procedure are followed, and captures detailed notes in customer files
- Manages and resolves customer concerns or issues
- Promotes and supports customers with our self-serve Customer Portal (i.e., registration, navigation, password management)
- Ensures adherence to schedules to support team coverage
- Collaborates with, and connects customers to specialized departments, as necessary

**This role is for you if you have**:

- Bilingual (English and French) both verbal and written
- Post-secondary degree or diploma in business an asset
- 1 - 2 years in residential mortgage administration or financial services
- 1 - 2 years in customer service
- Call Centre experience an asset
- Exceptional customer service skills
- Strong interpersonal relationship building and listening skills; ability to defuse conflict when needed
- Strong analytical and problem-solving skills
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Demonstrates professionalism, judgment, and integrity in daily operations
- Has proactive approach with the ability to take initiative and work independently
- Strong computer and digital literacy skills, ability to work on multiple systems at one time
- High attention to detail

**Benefits and Perks**

Some of the benefits we offer at CMLS are:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements and telecommuting opportunities
- And more

**Who are we?**
We are Canada’s Mortgage Company. Established in 1974, CMLS Financial is one of Canada’s largest, independently owned mortgage services companies. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital and residential solutions for all our clients needs.

**You will love working here**
Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Business is booming and that means that our employees get valuable exposure, lots of learning opportunities, and can truly have an impact on our business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

**Equal Opportunity Employer**

**We want to hear from you

  • Customer Service Representative with Bilingual Skills

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Bilingual Customer Service Specialist

    5 days ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...

  • Bilingual Customer Service Specialist

    4 days ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment! Bilingual Customer Service Specialist Location: Yonge/Lawrence (TTC Accessible) Why You’ll Love Working Here: Competitive compensation and benefits Opportunity to work...

  • Bilingual Customer Service Specialist

    4 days ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...

  • Bilingual Customer Service Specialist

    5 days ago

    Toronto, ON, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment! Bilingual Customer Service Specialist Location: Yonge/Lawrence (TTC Accessible) Why You’ll Love Working Here: Competitive compensation and benefits Opportunity to work...

  • Bilingual Customer Service Specialist

    5 days ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...

  • Bilingual Customer Service

    6 months ago

    Toronto, Canada AppleOne Full time

    This Bilingual Customer Service Position Features: • Hybrid • Benefits • Great Teams Immediate need for Bilingual Customer Service Representative who is seeking a hybrid, opportunity with benefits and great teams. Your Bilingual French/English skills, excellent communication and strong follow up skills will be keys to success in this well-known,...

  • Multilingual Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Toronto, Canada CMLS Financial Full time

    **Bilingual Customer Service Specialist (Call Centre)**: **Toronto, ON or Calgary, AB**: **Salary**:$50,000/yr Are you passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Bilingual Customer Service Specialist (CSS)...

  • Bilingual Customer Service Specialist

    4 days ago

    Toronto, Canada BlueSky Personnel Solutions Full time

    Are you bilingual in French and English and passionate about delivering exceptional customer service? Join our client’s fast-growing organization in a fun and rewarding environment!Bilingual Customer Service SpecialistLocation: Yonge/Lawrence (TTC Accessible)Why You’ll Love Working Here:Competitive compensation and benefitsOpportunity to work with and...

  • Bilingual Inbound Sales Representative

    6 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Bilingual Customer Experience Specialist

    6 months ago

    Toronto, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...

  • Bilingual Customer Excellence Specialist

    6 months ago

    Toronto, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...

  • Bilingual Client Services Specialist

    6 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    6 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Customer Service Support- Bilingual

    6 months ago

    Toronto, Canada ProIT Inc. Full time

    Job Title: Customer Service Support - Bilingual Location: Toronto,ON Key Skills: - Responsible for providing Bilingual Customer Service Support. - Service Now reporting, perform ticket analytics, helpdesk analyst. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank branches and ATM...

  • Bilingual Customer Care Specialist

    6 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. *** **Hours of Operation...

  • Bilingual Customer Experience Specialist

    6 months ago

    Toronto, Canada Sleep Country Full time

    Company Description At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve. We make every decision by following three principles....

  • Customer Service Support- Bilingual

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Customer Service Support - Bilingual** **Toronto, ON - Onsite** **Full Time** **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and...