Sales Representative
2 weeks ago
Advise, sell new and used products according to the dealership's gross profit, volume and customer satisfaction standards._
**The **MAIN DUTIES** are listed below, but the incumbent may be assigned to other duties.**
- Welcome the customer, establish a relationship of trust and demonstrate a serious commitment to customer satisfaction.
- Help customers choose a product by asking them questions and listening carefully to their answers in order to clearly identify their needs.
- Explain to potential customers the performance of the products, how they work and their benefits.
- Describe any optional equipment the customer may purchase.
- Obtain the required information and complete all documents necessary to prepare for a sale.
- Negotiate the price and have the transaction approved by the sales manager.
- Notify the sales director of an exchange, refund or establishment of a credit note.
- Return 100 percent of completed transactions to the Sales Manager, along with all completed documentation (insurance information, title of transaction, etc.).
- Prepare and adequately inform the customer in order to optimize the meeting with the sales director.
- Define and have approved by management and monitor personal annual sales objectives.
- Review and analyze your activities at the end of each day, week, month and year in order to organize your schedule more efficiently.
- Keep up to date with new products, features, accessories, etc. and their benefits for customers. Attend product and sales training classes as directed by the Sales Manager.
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**Tasks related to delivery**
- Check sold units for delivery to customers before arrival.
- Deliver products to customers, ensuring they understand the operating features, warranty and paperwork to be completed.
- Introduce customers to after-sales service personnel to highlight the quality and efficiency of the repairs and maintenance offered by the dealership.
- Arrange the first service appointment with the after-sales service.
- After delivery, follow up on accessories, documents or other special requests promised to the customer to ensure that all their expectations are met.
**Tasks related to monitoring and prospecting**
- Communicate with customers within 48 hours of the sale to ensure satisfaction, resolve any issues and request references.
- Communicate with customers who have not purchased within 24 hours of their visit to follow up.
- Seize business opportunities. Solicit and seek new clients, on a regular basis, by making the most of various prospecting tools.
- Use the dealership's customer tracking system.
- Use the dealership's customer development system.
- Participate at the request of your superior in social or commercial activities.
**Miscellaneous tasks**
- Participate, upon request, in the unit inspection and preparation and/or refurbishment process.
- Collaborate to ensure cleanliness and order in the showroom and/or used unit department.
- Assist with displaying units in the showroom, parking new and used units.
- Sponsor new representatives.
- Attend sales team meetings.
- Present yourself in a professional manner.
- Perform other tasks as needed and as directed by management.
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