Customer Relations Administrator

4 months ago

Pickering, Canada Tribute Communities Full time

_**Customer Relations Administrator**_

**Location**:Pickering Head Office
- **The Company**_

Tribute Communities is an award-winning builder with over 40 years’ experience who has built more than 40,000 homes and condominium suites across the GTA.

Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with the Desjardins Award for Large Business from the Ontario Chamber of Commerce.
- **Job Brief**_

We are looking for an enthusiastic and hard-working Customer Relations Administrator for a full-time contract position in our Head Office in Pickering. You will be part of the customer relations team, assisting with data analysis, document maintenance, reporting and providing client services. This position has the potential to become permanent.
- **What’s in it for you?**_

You will appreciate our comprehensive Health Care Benefits Plan, and other perks; such as, but not limited to: Work-Life

Balance, Tuition Reimbursement, Corporate Partnership with GoodLife, Employee Assistant Program, and amazing Corporate Events.
- **What’s in it for us?**_
- **Position Responsibilities**_

You will be assisting the Customer Relations Manager and current Administrator with daily tasks such as;
- Taking calls from purchasers, sometimes dealing with difficult customers.
- Communications Support - Sending out notices for our On-Site Teams and Customer Touch Points.
- Liaison with Tarion and other related associations, overseeing and distributing supplies to our On-Site Teams.
- Tarion Warranty and supporting the Manager with tasks, as needed.
- Preparing closing packages.
- Sending out surveys as well as collecting and reporting the data from those surveys.
- Communicate effectively with different internal departments as well as customers on a regular basis.
- General administrative duties including filing.
- **Scheduling**_
- Full-time - In Office
- Flex-Hours Monday to Friday
- **Required Skills and Experience**_
- Previous Administrative experience required
- Customer Service experience required
- New Home Experience an asset, but not required
- Proficiency in all Microsoft Programs with strong Excel skills
- **Customer Relations Administrator**_
- Ability to deal with irate/difficult clients
- Detail Oriented
- Strong organization skills
- Time management skills
- Strong verbal and written communication skills
- Tribute Communities will ensure special accommodations are made for persons with disabilities, as requested, during the selection process. Accessible formats of this document are available free upon request._

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (preferred)
- Administrative: 2 years (preferred)

Work Location: In person

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