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Client Relations Supervisor

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Pickering, Ontario, Canada Home Depot Full time
Client Relations Supervisor

As a Client Relations Supervisor at Home Depot, you will play a crucial role in the leadership team dedicated to upholding store standards, delivering exceptional customer service, ensuring department readiness, and facilitating seamless operational processes.

  • Oversee all necessary activities for a secure opening and closing of the store.
  • Mentor team members, address customer service issues, and fulfill Manager on Duty (MOD) responsibilities.
  • Offer constructive feedback to the Store Manager and Assistant Store Managers regarding team performance through performance management and talent development discussions.
Service Excellence:

Enhance customer service quality and elevate associate engagement by guiding them on effective service practices to provide outstanding customer experiences.

  • Address customer escalations swiftly and effectively, both in-store and through customer support channels.
  • Monitor customer flow at checkout areas, taking necessary actions to ensure prompt and friendly service.
  • Collaborate with Assistant Store Managers for formal performance evaluations and corrective measures.
  • Ensure adherence to safety protocols as outlined in the Standards of Performance.
  • Guide associates to ensure that issues are resolved promptly and preventive strategies are implemented.
  • Minimum age requirement: 18 years.
  • Flexibility to work varied schedules.
  • Minimum of 3 years of relevant work experience.
  • Experience in comprehensive store management.