Ramp Supervisor, Full-time

2 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

**Description**:
The Ramp Supervisor is responsible for overseeing, developing, administering, coordinating, and implementing the Ramp Agent programs within one or more divisions and/or departments. The Ramp Agent Supervisor is also responsible for ensuring all Ramp agents work safely and follow proper procedures.

Thursday - Monday 19:00 - 03:00

**Responsibilities**:

- Ensure adherence of corporate, departmental, and OH&S policies and procedures inclusive of FHA’s, FLRA’s, and Toolbox Meetings.
- Train ramp staff on Airlines operational requirements for the aircraft.
- Ensure KPI’s and monthly safety and services levels are met.
- Lead and run staff members accordingly through Airlines training network.
- Establish and lead a high-performance ground handling team to meet and exceed customer satisfaction.
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre, including loading/unloading, marshalling, and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required.
- Perform audits on handling, safety and security as required and involvement in implementation regarding aircraft handling.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Plan and prioritize work for self and staff.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Determine required supplies and equipment for ramp operations.
- Troubleshoot issues within the ground handling process.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting, as required, and as directed - for specific bases only.
- Direct passengers on the apron as instructed by customer service agents, as required.
- Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment as required.
- Monitor staff attendance and performance, and report issues daily to Operations Supervisors.
- Provide positive and constructive feedback to staff members in a professional and courteous manner.
- Effectively schedule manpower for assigned department.
- Assist Operations Supervisors in completing time-sheet approvals on a daily or weekly basis.
- On-call duties as required.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- A certificate or diploma in a related field is an asset.
- Experience in an aviation operational role preferred.
- Minimum 2 years of experience in a team lead or supervisory position.
- Class 5 driver’s license is required.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
- First Aid and CPR would be an asset.
- Able to effectively communicate both verbally and in writing.
- Able to work in inclement weather, overtime, and extended shifts as required.
- Able to lift or move up to 60 lbs as required.
- Highly motivated and able to work with mínimal or no supervision.
- Must have basic mathematics, trouble shooting skills and excellent attention to detail.
- Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Able to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- A strong work ethic and positive team attitude.
- Proficiency with MS Suite including Word, Excel and Outlook is required.
- Able to work wel

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