Ramp Agent/baggage Handler

7 months ago

Edmonton, Canada Edmonton Shell AeroCentre Full time

At the Shell Aerocentre you will find a very dynamic work environment, with an ever-changing demand. At an FBO such as the Shell Aerocentre, a ramp agent can expect to handle all types of aircraft including, small piston aircraft, helicopters, private/business jets, commercial airliners and freighters, government aircraft, and some of the largest aircraft in the world.

Aircraft Ground Handling:

- Baggage/Freight Handling - The loading and unloading of chartered aircraft, with a heavy manual handling component at times. For this reason, an applicant must be physically fit to lift up to 75lbs continuously.
- Operation of Ground Service Equipment (GSE) - The operation of various GSE including baggage and towing tractors, lavatory/potable water service equipment, belt-loaders, split-deck loaders, towable ground power and air conditioning units, portable staircases, baggage carts, snow removal equipment, etc.
- Aircraft Towing & ramp; Parking - The use of towing tractors and aircraft specific tow-bars to reposition aircraft from apron to hangar, apron to apron, maintenance purposes, departures, and some arrivals.
- Aircraft Marshaling & ramp; Apron Movement - Parking/maneuvering planning and execution, understanding aircraft dimensions, active marshaling, and communication.
- Communication - The use of handheld radios to communicate with other employees on shift.

Customer Service:

- Passengers/Aircrew - Line Techs are often the first individual a passenger will see upon arrival, and the last individual prior to departure. For this reason, good people skills and a pleasant demeanor are a requirement.
- Hangar Tenants - The ability to plan and communicate with hangar tenants in a proactive and constructive manner.

Schedule Types:

- Shift Work - As a 24/7 business, all ramp agents are scheduled in various types of shifts. Shifts range from early mornings to afternoons, to overnight shifts. Currently hiring for 12hr shifts on a 2-2-3 schedule.
- Team Work - During busier periods, a ramp agent must be able to work well with their coworkers to build and execute plans as a team. Strong communication and improvisational skills are required during these times.
- Lone Work - At times a ramp agent may be working primarily on their own. For this reason they must be self-motivated and able to complete tasks, make decisions, and improvise independently.

Related Skills/Experience:

- Manual Labor - Physical fitness to lift, carry, stack, pull, and drag objects up to 75lbs continuously
- Technological Aptitude - Microsoft Office, Google Drive, Android
- Experience working with aircraft - Ground Handling
- Customer Service - Experience working with VIP customers

House Keeping:
Ramp Agents are expected to complete various types of housekeeping related tasks. These tasks include, but are not limited to:

- Hangar cleaning (floors, windows, etc.)
- Office maintenance
- Some landscaping
- Snow removal

Related non-aviation specific Experience:
As aviation is a fairly niche industry, some examples of industries that may provide a similar dynamic of experience could be:

- Restaurant/Kitchen Work (slow periods with unpredictable rush periods)
- Military/First Response (ever changing work environment, quick thinking)
- Transportation/Shipping (driving and safe operation of motor vehicles)

Candidacy Assets:

- At least one year of experience in aviation, specifically in ground handling
- Transport Canada Security Clearance or RAIC (Red Pass)
- Edmonton International Airport Airside Vehicle Operators Permit (AVOP D/A, or D)
- Radio Operator’s Certificate
- First Aid, Transportation of Dangerous Goods (TDG), WHMIS certificates
- A genuine interest in Aircraft and Airport Operations

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

Work Location: In person

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