Ramp Agent Lead

3 months ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.
- Monday to Friday 1400 to 2200

**Description**:
**Responsibilities**:

- Ensure adherence of corporate, departmental and OH&S policies and procedures.
- Plan, design and perform ramp services according to standards set by Executive Flight Centre
- Accountable for directing all ramp activities including; aircraft parking positions, flight lead assignments, and passenger movement.
- Provide training, guidance and mentorship to ramp staff in operational requirements for aircraft and ramp functions.
- Direct, plan, prioritize and organize day to day ramp operations effectively, delegating tasks appropriately and efficiently to the Ramp Agents.
- Follow Ground Operations Manual to administer company’s policies and procedures effectively providing excellent role modeling, leadership and setting the highest standard of performance.
- Marshall, chock, load and unload aircraft.
- Ramp services, including operations and maintenance of ground service equipment.
- Groom aircraft, including lavatory and potable water.
- Direct passengers on the apron as instructed by Passenger Service Agents.
- Function as Flight Lead and collaborate with Passenger Service Agents to ensure smooth ramp operations.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Previous experience in the aviation industry in a similar role would be an asset.
- A valid class 5 driver’s license is required.
- Ability to obtain a current/valid Restricted Area Identity Card (RAIC) is required.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Able to provide valid proof of vaccination for COVID-19 is required.
- Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
- First Aid and CPR would be an asset.
- Able to work inclement weather, overtime, extended shifts and stat holidays as required.
- Able to effectively communicate both verbally and in writing.
- Able to lift or move up to 60 lbs independently.
- Able to work in confined spaces.
- Highly motivated and able to work with mínimal or no supervision.
- Basic mathematics, trouble shooting skills and excellent attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally.
- A strong work ethic and positive team attitude.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team
- Must meet all requirements and training for Ramp Agent positions and show demonstrated proficiency in all areas.
- Training and certification required by EFC standards
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation including shift premiums.
- Flight benefits with the specific airline you are assigned.
- A fun and exciting working environment.
- A job that keeps you active and engaged.
- Extended Health and Dental Benefits with mínimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP.
- Full uniform or uniform allowance provided depending on position.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
- INDALL_

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