Ramp Trainer, Full Time

3 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

**Ramp Trainer, Full-Time (Edmonton)**

Executive Flight Centre (EFC) Group of companies has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia, Ontario and Saskatchewan, EFC offers a diverse range of aviation and construction services to meet the needs of airport users and other businesses. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

Our Edmonton location is seeking 2 experienced Ramp Trainers to support our diverse operations.

**Starting wage $20.00 hour**

**Main Functions**:
The Ramp Trainer is responsible for developing, administering, and implementing the Ramp Agent programs, and serves as the coordinator for the Ramp Agent programs within one or more divisions and/or departments. The Ramp Agent Trainer is also responsible for all ensuring Ramp agents work safely and follow proper procedures.

**Responsibilities**:

- Train new and experienced staff members in ramp operations.
- Establish and lead a high-performance ground handling team in order to meet and exceed customer satisfaction.
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
- Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Plan and prioritize work for the team.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Involvement in ground handling personnel, including recruitment, termination, training, evaluations, overtime and timesheet approval, and other administrative duties.
- Determine needed supplies and equipment.
- Ensure all employees are compliant to OSHE standards.
- Troubleshoot issues within the ground handling process.
- Load and unload aircraft.
- Marshal and chock aircraft.
- Groom aircraft including lavatory and potable water servicing.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
- Learn light equipment to assist support operators.
- Direct passengers on the apron as instructed by passenger service agents.
- Ensures correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment.
- Maintain supply of wands and chocks.
- Able to work inclement weather and extended shifts.
- Able to work with mínimal or no supervision.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Completion of High School Diploma.
- Completion of a certificate or diploma in a related field an asset.
- Minimum two years ramp experience.
- Previous training experience is an asset.
- Airport Security Clearance is required.
- Strong customer service and troubleshooting skills.
- Able to work well under pressure.
- Strong attention to detail.
- Demonstrated experience analyzing and resolving customer service issues.
- Experience in all aspects of ground handling and people management.
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to multi-task and establish priorities.
- Able to effectively communicate both verbally and in writing.
- Proficiency with MS Suite.
- Strong work ethic and positive team attitude.
- Valid class 5 driver’s license - NO Graduated Driver’s License.
- Obtain a restricted operator’s certificate (radio license) within 60 days.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can offer**:

- Competitive compensation
- Extended Health and Dental Benefits for Full Time Employees with mínimal premiums.
- Paid Sick/Personal Days
- Vacation
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Fac

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