Ramp Lead Trainer

3 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

**Description**:
The Ramp Trainer Lead is responsible for developing, administering, and implementing the Ramp Agent programs, and serves as the coordinator for the Ramp Agent programs within one or more divisions and/or departments. The Ramp Trainer Lead is also responsible for all ensuring Ramp agents work safely and follow proper procedures. This position reports operationally to the Ramp Supervisors and administratively to the Training and Onboarding Supervisor.

**Responsibilities**:

- Lead daily flight operations to achieve a safe on time performance, ensuring all required services are performed on every arrival and departure.
- Train new and experienced staff members in ramp operations.
- Establish and lead a high-performance ground handling team in order to meet and exceed customer satisfaction.
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
- Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
- Build and maintain training files for new and existing staff members.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Plan and prioritize work for the team.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Involvement in ground handling personnel, including training, overtime and timesheet approval, and other administrative duties.
- Ensure all employees are compliant to OSHE standards.
- Troubleshoot issues within the ground handling process.
- Load and unload aircraft.
- Marshal and chock aircraft.
- Groom aircraft including lavatory and potable water servicing.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
- Learn light equipment to assist support operators.
- Direct passengers on the apron as instructed by passenger service agents.
- Ensures correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment.
- Determine needed supplies and equipment and maintain supply of wands and chocks.
- Able to work inclement weather and extended shifts.
- Able to work with mínimal or no supervision.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Minimum two years ramp experience.
- Previous training experience is an asset.
- Airport Security Clearance is required.
- Strong customer service and troubleshooting skills.
- Strong attention to detail.
- Demonstrated experience analyzing and resolving customer service issues.
- Experience in all aspects of ground handling and people management.
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to multi-task and establish priorities.
- Able to effectively communicate both verbally and in writing.
- Proficiency with MS Suite including Word, Excel and Outlook is required.
- Strong work ethic and positive team attitude.
- Valid class 5 driver’s license - NO Graduated Driver’s License.
- Able to work well under pressure and respond quickly in a dynamic and changing environment
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Free Health and Dental Benefits for Part Time Employees.
- Extended Health and Dental Benefits for Full Time Employees w

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